voco Makkah

First of all, although it is mentioned as a five star hotel, I did not feel it was. Rather, I would rate this as a four star hotel based on my own experience. I stayed in a deluxe room(91330) Good things: -Rooms were super clean -nicely designed toilet with walk in shower, super clean -shampoo,conditioner, bath gel, hand wash, body lotions are provided in adequate amounts -hot and cold water options -refrigerator -plenty storage -good wifi -good air conditioning -helpful staffs -tea/coffee -bed side usb charger -TV -plenty of door entry cards -prompt check in and check out -transport bus to kaaba -lots of restaurants although a bit expensive Things could be added/ improved: -no ironing appliances -No toothpaste or tooth brush -shuttle service does not directly go to Kaaba. The first bus takes you to a bus depot, The second bus from there will take you to kaaba. This could be tricky when coming back. One night I stayed there until midnight and after coming out I went to the wrong bus stoppage and ended up going to another part of the city People on the bus do not know english so they could not help. I ended up taking a taxi to the hotel as I had no energy to go back, walk and find the right bus. The right bus stand is called "Kudai" or something similar. Alternatively you could come out through gate 84-90 and walk to the hotel which takes 20-25 minute.

This Hotel is situated on Ibrahim Khalil road , its very clean, has a luxurious feel to it, with a professional staff and with very comfortable beds and Rooms... The cleaning staff speaks arabic, hindi, bangladeshi however reception and house keeping finds it hard to understand English all the time. Its almost 25 mins walk to the Haram But If you have done your Umrah or have been walking a lot in Haram , it will be tiring to walk back. They do have a Shuttle service which is available 24 hrs however to our surprise, you have to change it on Kudi Bus station and take another bus to haram, your total Trip time back to the hotel can be roughly 25/40 mins due to traffic, which is usually always busy , but if its a Friday you will be literally running around catching a shuttle or securing your seat in it. I absolutely hated that so preferred walking. Hotel has a shopping mall, Masjid and all the 9 Towers are connected with each other. We ordered their In room dining food and overall it was quite nice. I felt the oil of the fries had some stale taste but everyone else was tired hungry and found it ok. I might not stay there again as I didnt like the 2 shuttle Run but overall its an amazing Hotel .

First of all, the room was nice and the hotel is well kept. We were also welcomed happily 😊 However it would have been nice for a 4* hotel to have dental kit etc. but none of that. My biggest concern and why I would never book this hotel again is the location and the bus/coach service to the Kaaba. Absolute shambles. I wish people reviewed this part with more details and I would not have booked. When going from the hotel, the Voco bus would take you. But when coming back you have to go on one bus, which stops in another hotel and then a random car park where you have to then go catch the bus for the Voco hotel. Bare in mind so many people are waiting and you’re running around. It was absolute chaos. And you’re tired after a long day, it’s just not worth it.

Honestly the best and the cleanest hotel, low cost and 5 star, doesn’t matter if it’s near or far they have buses 24/7

5 star for room, facilities, room service..etc...shuttle service very tip top although have transit at kudai parking (route from haram to voco only must transit)

Very pleasant visit for my recent Umrah. Nice hotel nice staff, very good service! Great shuttles to The Haram Masjid, beautiful views from the room. Nice variety of food for the buffet breakfast and evening dinner, would book again!