DoubleTree by Hilton Melaka

The check in was smooth and easy by very friendly staff who also gave good information about hotel facilities. The overall stay experience was very pleasant. The food quality at Makan Kitchen was very good with very good spread of buffet dinner. Amin at Makan Kitchen was so helpful and friendly in arranging my dinner booking and I really appreciate it.

I was getting ready to go to bed when I noticed the air conditioner in the room was literally leaking, not even dripping. Technician came to check up after a complaint was made to the receptionist. The technician asked if I was willing to change room as it would take quite a while to fix the leaking issue. As it was, I moved room from level 27 to level 21 in bathrobe and hotel slippers together with all my stuff. There was only a nice chap from the hotel reception that came to assist with moving of my belongings. All these happened at 23:06 (11:06pm). Just a horrible experience to go through. However, breakfast buffet spread was very good and the staff are generally very approachable and helpful except the lady who was manning the reception that night (night of 8/4/2025) who just seemed very impatient over the phone. That being said, they moved me to a bigger room that night. The photos shown here are referring to the room that suffered the air conditioner leaking issue. I give them poor rating for the amenities based on the lack of servicing of the air conditioning unit in the room.

satisfied with everything, good environment, suitable bring child to come here for vacations