Hatten Hotel Melaka

I feel scammed on my first ever visit to this country. My room was run down, quite old, a bit yucky and dirty. Stains everywhere incl on the bedsheets! See attached pics for details. The furniture, curtains and windows were disgusting and it smelled mouldy. WiFi barely worked during the 5 nights I was there. Had to constantly reconnect. Had to escape to Starbucks opposite to be able to work. Mattress totally sunken, never seen anything like it in any hotel. Felt completely groggy and suffered from back pain during the entirety of my trip. This was definitely a first. The sheets were stained as well. Lobby all shiny and glitzy and clean, the place was busy and staff very friendly holding doors. Felt like a 4 star hotel when you enter but definitely a 0 star for the rooms!

Trip.com pls state clearly the room type with what view, the studio suite twin we booked cost around rm300 was facing other room window feel so congested and cannot open the curtain 😞

Walking distance to city center and super walkable to jonker street! Hotel is well established with many amenities and their breakfast was very decent too, with good spread of food.

During my recent stay, I encountered several issues with the room and services. After paying for an upgrade due to the hotel’s inability to fulfill my initial request, I expected a higher standard of comfort, but the room failed to meet my expectations. The shower holder was broken, the clothes hanger was missing, and the chair was damp and unusable. Furthermore, despite reporting these issues, the broken glass door panel in the room was not repaired, and communication regarding a complimentary late check-out was lacking. While I appreciated the effort to offer access to the Premier Lounge, the food quality and beverages were below expectations, particularly the orange juice, which tasted diluted. To add to the disappointment, the service manager left my message read on WhatsApp and did not reply, showing a lack of professionalism in addressing my concerns. It’s frustrating that the hotel asks guests to report issues, yet fails to ensure everything is in order beforehand or take prompt action when concerns are raised. Overall, the stay was disappointing, with unresolved issues, poor communication, and inconsistent service follow-through, detracting from the experience.

Stayed at Hatten Melaka for the third time. Really loved the room and the ambience. And this time I got to walk to Jonker street night market and also went up the gyro spinning tower! All these attractions were just 10~15 mins walk from Hatten Hotel

Conveniently surrounded by Melaka’s historical landmarks and acclaimed UNESCO World Heritage sites, explore the beauty of the historical city.Hotel 5 stars Hotel in centre of Malacca.Conveniently located in the heart of Melaka City, the 4-star Hatten Hotel Melaka is a 15 minute walk from the lively Jonker Street.

Very high end and convrnient with location surrounded with premium outlet and convenient store an decent restaurants. Also across the Dataran Pahlawan Mall