Gästanvändare
16 september 2024
What a contrast from my review in November 2023. 5th time staying in these apartments, again for a very special occasion. Different block this time and it did not live up to our expectations . Again a very clean apartment, and that’s the only comparison. Street noise was awful, would last to 5 am, very disturbed sleep every night. To get a warm shower proved quite difficult, had to turn on other taps for warm water. Air conditioning was so noisy you couldn’t have it on when in apartment, and it was 32 degrees outside. I did video it, and the pleasant 3 male staff who were present on checking out, Victor asked me to send it to them, for a manager to review it. Which I did but have not received any response. As for the female staff member who attended to us at check in, might benefit from a customer relations course. She was not welcoming, not even a smile. I have been promised a lovely apartment if I do book again, but unsure now, when they can’t even respond to my complaint. A shame really as their location is great and and fantastic restaurants on the same street. If I had only paid €300 for this accommodation then fair enough, but when you pay more than €500, you expect better. Also I think they should acknowledge returning guests
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