The Alana Hotel Malang recensioner

Svar från boendet: Kepada Yth. Bapak Ananda Hasan,Terima kasih atas ulasan positif yang Anda berikan. Kami senang mengetahui bahwa Anda merasa nyaman selama menginap, terutama dengan kebersihan hotel, keramahan staf kami, serta lokasi strategis yang dekat dengan Masjid Sabilillah.Kami mohon maaf atas keterbatasan area parkir, namun kami senang Anda dapat terbantu dengan layanan valet yang tersedia. Semoga kami dapat menyambut Anda kembali di The Alana Hotel Malang dalam waktu dekat.Salam hangat,The Alana Hotel Malang

Svar från boendet: Dear valued guest,Thank you for sharing your experience with us. We're thrilled to hear you enjoyed our cozy and clean rooms, as well as the smart features like the Smart TV and Google Home. We appreciate your feedback about the pool and will certainly take it into consideration for future improvements.We’re glad to know your stay at The Alana Hotel Malang was a great one, and we truly look forward to welcoming you back again soon.Warm regards,The Alana Hotel Malang

Svar från boendet: Dear valued guest,Thank you for your kind words and for taking the time to share your experience at The Alana Hotel Malang.We’re delighted to hear that you enjoyed our facilities and strategic location, as well as the friendliness of our staff. It’s also wonderful to know that you found our breakfast superb. Your satisfaction means a lot to us.We truly appreciate your support and look forward to welcoming you back for another pleasant stay.Warm regards,The Alana Hotel Malang

Svar från boendet: Dear Mrs. Ifah N,Thank you for your detailed and positive feedback. We're delighted to hear that you had a pleasant stay at The Alana Hotel Malang and that our location and facilities met your expectations.It's great to know that despite the busy roadside, you experienced a quiet stay on the 7th floor, and we were able to accommodate your request for connecting rooms. We're also pleased that you found the rooms and toilets clean and the beds and pillows comfortable.We appreciate your kind words and are glad you chose us for your stay in Malang. We look forward to welcoming you back in the future. Thank you for choosing The Alana Hotel Malang.Warm regards,The Alana Hotel Malang

Svar från boendet: Dear Mr. Krishna Kant Rai,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you found our room to be excellent and our hotel to be nice, especially appreciating our prime location. It's wonderful to know that our staff were cool and helpful, and that you enjoyed our breakfast and found all our facilities to be very good. Your recommendation means a lot to us, and we are thrilled that you had a great experience overall. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,The Alana Hotel Malang

Svar från boendet: Dear Mrs. Nola,Thank you for your informative review. We are happy to hear that you like our new interiors and well-equipped facilities. We appreciate your feedback regarding the small swimming pool and breakfast area being too small for all guests. This feedback is very valuable for us to improve our guests' stay in the future.We are committed to continuously improving our services and facilities. We hope you will choose us for your next visit. Thank you for your helpful review.Warm regards,The Alana Hotel Malang

Svar från boendet: Kepada Yth. Ibu Irma Iswanto,Terima kasih banyak atas ulasan positif Anda mengenai The Alana Hotel Malang. Kami sangat senang mendengar bahwa Anda menemukan kamar yang bersih dan staf yang membantu selama menginap. Kebersihan adalah prioritas utama kami, dan kami berusaha keras untuk memastikan setiap tamu merasa nyaman dan puas.Kami juga menghargai ulasan Anda tentang pelayanan staf kami. Tim kami selalu siap membantu untuk memberikan pengalaman menginap yang menyenangkan. Jika ada hal lain yang bisa kami bantu atau jika Anda memiliki saran untuk perbaikan, jangan ragu untuk menghubungi kami.Kami berharap dapat menyambut Anda kembali dalam waktu dekat.Salam hangat,The Alana Hotel Malang

Svar från boendet: Dear Valued Guest,Thank you for your feedback. We're glad to hear you found the bedroom comfortable, but we do apologized to learn about the issues you faced with the bathroom layout and valet parking system.Your concern about the bathroom size and toilet placement are valuable, and we will address these concerns to improve our facilities. We apologize for the inconvenience you experienced with the valet parking and will work to enhance the efficiency of this service to avoid such delays in the future.We appreciate your honest review and hope to provide a better experience on your next visit. Thank you for staying with us at The Alana Hotel Malang.Warm regards,The Alana Hotel Malang

Svar från boendet: Dear Mrs. Tshidi,Thank you for sharing your detailed feedback. We sincerely apologize for the multiple issues you experienced during your stay. Your feedback is invaluable in helping us improve our services and facilities.We apologize for the inconvenience caused by having to serve your own welcome drink and for the quality of the drink itself. We will review our welcome process to ensure a more pleasant experience for our guests.We also regret that the indoor smoking areas impacted your stay negatively. We will look into providing designated non-smoking areas to accommodate all our guests comfortably.The issue with the shower temperature not being hot enough is certainly a concern, and we will have our maintenance team investigate and resolve this promptly.We apologize for the disappointing breakfast experience, including the food temperature and the lack of seating. We will work with our culinary team to improve the quality and service during breakfast hours for sure.We also regret the inconvenience caused by the faulty key cards and the small pool size. Your feedback will help us address these issues and improve our guest experience.We understand your frustration and appreciate your patience. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you once again for your valuable feedback.Warm regards,The Alana Hotel Malang

Svar från boendet: Kepada Tamu yang Terhormat,Terima kasih atas ulasan yang Anda berikan. Kami senang mendengar bahwa meskipun lahan parkir kecil, Anda tetap puas dengan pengalaman menginap di The Alana Hotel Malang. Kami akan terus berusaha meningkatkan kenyamanan untuk semua tamu. Sampai jumpa di kunjungan berikutnya.Salam hangat,The Alana Hotel Malang

Svar från boendet: Dear Mr. Zairul,Thank you for taking the time to share your positive feedback with us following your recent stay at our hotel. We are delighted to hear that you found our hotel to be very clean and that you received excellent service from our team.We are also pleased to know that you appreciated our hotel's location, which is conveniently situated near shops and restaurants, making it easier for our guests to explore the area.Your kind words serve as encouragement to our team to continue delivering exceptional service and maintaining the cleanliness of our facilities.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,The Alana Hotel Malang

Svar från boendet: Dear Mr. Wan Zafirah Wan Yahya,Thank you for choosing The Alana Hotel Malang and for taking the time to share your positive experience with us. We're delighted to hear that you found our location to be convenient and enjoyed the variety of breakfast options.It's especially heartening to know that the Family Suite met your expectations in terms of cleanliness, comfort, and spaciousness for your family with six small kids. Creating a comfortable and welcoming environment for our guests is a top priority, and your feedback reaffirms the hard work we put in every day.We appreciate your kind words and look forward to the pleasure of welcoming you and your family back to Alana Hotel in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to let us know.Thank you once again for your positive review.Warm regards,The Alana Hotel Malang