Gästanvändare
29 maj 2025
We stayed at this resort for 6 nights and I feel we were treated very differently to others that stayed for 7. Upon arrival we saw people being handed champagne and hot towels, however we didn’t receive this. We had booked 6 nights and we were there for a full 7 days but they said as we did not book 7 nights we do not have access to ANY restaurants and we would have to pay €298 euros to dine in all three after spending thousands we really didn’t want to do this, I explained we were only one night off of the requirements so could they allow us one restaurant free and we will pay for the rest? Of course all this hotel cares about is money so the answer was no “hotel policy” however I came to read the hotel policy displayed on their website and there is actually NO MENTION of this whatsoever, just a stupid rule they made up to con you for more of your money, an extra night was over €340 euros quoted by the receptionist. To continue the point I made about them caring for money we went in to book massages we wanted a €150 euro massage and they were pushing trying to bump us up to €200 each which we refused. Also when we left we found our friends receiving parting gifts EVERYONE had these bags and we were sadly not given them. I would also say the entertainment needs a huge improvement, a lot of it finished at 22:30pm which for being on holiday we just thought this was way too early. on Sunday they do a disco which was the best night we had, it ended at 23:30-12pm ish and it was really good. I will say that the stay was very enjoyable we booked the loft suite with Sea View and it was beautiful the hotel itself is very aesthetically pleasing and we were impressed with the cleanliness, our room was cleaner every day with fresh towels and fresh bedding. We dined in UMI and Océano, UMI was amazing and I could not fault it, Océano was okay I would rave about it but staff were great. The staff at the bar and restaurant’s were BRILLIANT, we also booked some massages while we stayed and the staff there were also just as good, the main restaurant food isn’t too bad, I highly recommend the raspberry cheesecake for dessert! The main pool is where we spent most of our time drinking the Cretan mojitos and making use of the all inclusive chocolate crepes, the music there can get a little droning so if you’re sunbathing I would I also advise to bring AirPods or headphones. I recommend going down to the local beach to rent a boat it was €120 euros for 2 hours which we thought was great and had alot of fun. This review should be 2 star for the top and four star for the bottom but I couldn’t do that. Would we come back to seaside? Yes (But just book the 7 nights)
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