Hotel Matheo Villas & Suites

We recently just stayed at Matheo for a week in May and honestly we cannot fault it. On arrival they kindly upgraded our room to the suite and it was beautiful. All the staff were very friendly and accommodating. They could not do enough for us, they were very kind and helpful. We would highly recommend and would 100% visit again.

Great staff, very friendly people everywhere: reception, housekeeping, waiterd, bars - all of them are very good and helpful. We had great time, our room was very beautiful and clean. Food was very good, and great theme restaurants. Thank you and we will be definitely back one day!

I have been visiting Matheo on my visits to Crete for a number of years. This year I was greeted by a wonderful lady called Irene, after trying their menu and enjoying a day by the pool I was interested in trying their buffet available every day at the hotel. Hands down one of the nicest selection fresh tasty food I’ve had in Malia. Service 10/10 and the food to match. Irene made sure I was satisfied as she always does. I already can’t wait to return another day. Thank you from a very happy customer

The hotel pool and restaurant were stunning; I can't deny that. The breakfast buffet was absolutely lovely as well. There weren't as many options at dinner, but it was still okay. That's about all this hotel has going for it, to be honest. The hotel really is in the middle of nowhere with the nearest shop being a 15 minute walk up hill with no foot paths (not ideal in 35° heat). There really ought to be a shop within the hotel premises. The hotel has a strange layout. Upon arrival, we were shown to our executive room, which was the furthest from the hotel pool and restaurant. Initially, the room seemed modern, but it lacked certain basic necessities that you would expect from a 4-star hotel. There was no full-length mirror, the curtain was not large enough to cover our terrace door nor were they blackout curtains, and the air conditioning was not great and could only be used while we were in the room as it required a special metal key to activate. Room service was not great either. For a 4-star hotel, I would expect it every day, but we only had it 3 times during our 7-day trip. Towels were an issue as well. On the day of our arrival, the wet room shower flooded due to inadequate drainage, and we had to use our towels to clear it up. Later the following day, while I was walking through reception, I was rudely beckoned by a lady with glasses at the reception desk. "You, girl, come here," she said. She asked me what she was supposed to do with a bag of our towels, insisting she couldn't clean them (they were perfectly clean, just wet). I explained that our shower was broken, and instead of sending someone to fix it, she told me to inform someone else. This was extremely uncomfortable, as it happened in front of other hotel guests. This same lady also had a heated altercation with who I assumed was her young son right in the middle of reception. He stormed out of the hotel and sped off on his motorbike. This should not happen I don’t of paying hotel guests. In this hotel, you charge items to your room. Every time I went to the bar to do so, the staff would laugh among themselves about what I had said, almost as if there was some sort of inside joke. Although I found most of the staff to be passive-aggressive, the older lady with dark hair, who said she was in charge of the restaurant, and two other young girls were very lovely and nice to chat with. Check-out is at 10 am. This was not clearly advised anywhere apart from in the lengthy book in our room with hotel information. We headed straight to reception at 10:30 am after realising that check-out was at 10 am, as we had assumed it was the standard 11 am. This is very early, considering that on the days room service did arrive, it wasn't until after 3 pm! We were then charged a €10 late fee, even though the book stated €7. When my friend challenged this, he was told it had changed. This payment was also cash only. Other lack of facilities that you would expect from a 4-star hotel which were n

The welcome and service was great. We have very clean rooms nice pool. The food was like home cooking with local ingredients, I rent a car and took a trip on the Catamaran. Best choice will recommend. The owner Casta is great recommend all choices

The hotel staff are amazing. They go above and beyond to make you feel welcome. Everyone greeted us with a smile and were so polite and friendly. From the minute we walked through the door we were greeted with a smile, laugh and a good joke. I would definitely come back again! Thank you so much, especially the restaurant/bar staff ⭐️⭐️⭐️⭐️⭐️