Hotel Matheo Villas & Suites

Unfortunately, my stay at this hotel was incredibly disappointing. While the location seemed promising, the experience was overshadowed by hidden fees and poor customer service. When we checked out, I was shocked to find several unexpected charges that were never mentioned during our stay. To make matters worse, I was charged an outrageous fee for a tiny makeup mark on a towel—something that any decent hotel would consider normal wear and tear. Some* of the staff were rude and unhelpful. One particular incident really stood out: I accidentally knocked over a glass by the pool—an honest mistake—and was immediately charged for it without so much as a conversation or warning. No understanding, just a bill. To top it off, guests aren’t allowed to bring their own water or snacks to the pool area, which felt more like a money-making scheme than a rule for anyone’s safety or comfort. The hotel itself was lovely and the pool area was the best! All in all, the hotel prioritises profit over guest experience. We will we read reviews before booking.

Great staff, very friendly people everywhere: reception, housekeeping, waiterd, bars - all of them are very good and helpful. We had great time, our room was very beautiful and clean. Food was very good, and great theme restaurants. Thank you and we will be definitely back one day!

The hotel pool and restaurant were stunning; I can't deny that. The breakfast buffet was absolutely lovely as well. There weren't as many options at dinner, but it was still okay. That's about all this hotel has going for it, to be honest. The hotel really is in the middle of nowhere with the nearest shop being a 15 minute walk up hill with no foot paths (not ideal in 35° heat). There really ought to be a shop within the hotel premises. The hotel has a strange layout. Upon arrival, we were shown to our executive room, which was the furthest from the hotel pool and restaurant. Initially, the room seemed modern, but it lacked certain basic necessities that you would expect from a 4-star hotel. There was no full-length mirror, the curtain was not large enough to cover our terrace door nor were they blackout curtains, and the air conditioning was not great and could only be used while we were in the room as it required a special metal key to activate. Room service was not great either. For a 4-star hotel, I would expect it every day, but we only had it 3 times during our 7-day trip. Towels were an issue as well. On the day of our arrival, the wet room shower flooded due to inadequate drainage, and we had to use our towels to clear it up. Later the following day, while I was walking through reception, I was rudely beckoned by a lady with glasses at the reception desk. "You, girl, come here," she said. She asked me what she was supposed to do with a bag of our towels, insisting she couldn't clean them (they were perfectly clean, just wet). I explained that our shower was broken, and instead of sending someone to fix it, she told me to inform someone else. This was extremely uncomfortable, as it happened in front of other hotel guests. This same lady also had a heated altercation with who I assumed was her young son right in the middle of reception. He stormed out of the hotel and sped off on his motorbike. This should not happen I don’t of paying hotel guests. In this hotel, you charge items to your room. Every time I went to the bar to do so, the staff would laugh among themselves about what I had said, almost as if there was some sort of inside joke. Although I found most of the staff to be passive-aggressive, the older lady with dark hair, who said she was in charge of the restaurant, and two other young girls were very lovely and nice to chat with. Check-out is at 10 am. This was not clearly advised anywhere apart from in the lengthy book in our room with hotel information. We headed straight to reception at 10:30 am after realising that check-out was at 10 am, as we had assumed it was the standard 11 am. This is very early, considering that on the days room service did arrive, it wasn't until after 3 pm! We were then charged a €10 late fee, even though the book stated €7. When my friend challenged this, he was told it had changed. This payment was also cash only. Other lack of facilities that you would expect from a 4-star hotel which were n