Billionaire Resort & Retreat Malindi

Went there for a group dinner with friends. The 3 lobsters of my friends were not properly cooked...but one of the lobsters arrived after all of us (8) had already eaten...and still arrived mostly raw and was sent back to the kitchen (i saw lobsters from other tables going back to the kitchen, and please note that that is the most expensive plate from the menu)...anyway, the starters were nice, the cocktails were not bad...but the service was subpar, I felt really sorry because they have everything to do well (this coming from a tourism professional with experience in both Europe and Africa). After we have paid the bill and were about to leave, we remembered that we paid a deposit to book the table, and such deposit had not been deducted from the bill, so we went back to get the deposit, the staff were so disorganized, I think the owner had to intervene and we received the deposit back). No apologies from the restaurant manager. I really hope they invest in training they're staff, specially the expat staff...

The best gift for my birthday was my boyfriend booking this place for our first night together. From the reception to the housekeeping staff..Amazing! The serenity is healing! Clean,spacious rooms. Beautiful lawns. Well done food..Thanks to the chef. Our evenings at the bar were made interesting by Nelson and Rachel..epic services there. Fatma with a warm smile,checking on us frequently was heartwarming. Not forgetting Pendo the room steward..thank you for the room decor and oooh the Spa session!unforgettable! It was an absolute blast to be there. Thank you all.We’ll definitely come back some day.

I would not recommend this hotel. It is definitely not 5 stars or worth the price paid. Some comments: - Make sure, when you reserve in the webpage of Billionaire Resort & Retreat, that you are aware of where you are booking your room: options in both hotels (Billionaire and Lion in the Sun), pop up when you search, leading to confusion, and there are very substantial differences among them (seafront or not, renovated rooms or not, kitchen or not, etc). There’s around 600 mts between them (not the advertised 300 mts), one has to either walk for 10 min on the road or take a shuttle or bike to move between them. - The suite in Lion in the Sun looks nothing like the one portrayed in the webpage, it is very dark (barely any sunlight comes in) and needs serious maintenance/renovation (paint cracks, stains in the sofa, very old furniture, etc). - Very limited restaurant options (one in each hotel with a set menu for dinner in the case of Lion in the Sun). Extremely short menu for lunch in Lion in the Sun, limited breakfast options, and very frequently out of stock (no juices for breakfast some days, no sandwiches or burgers for lunch other days, etc). - Staff, even though nice and accommodating, has barely no information on the tours they offer and failed to book for us a tour and a spa appointment (after we repeatedly requested). - We went on a snorkel trip organized by the hotel but they failed to tell us that the sea was too rough to snorkel (even though we asked twice before leaving), and the boat did not have masks or life vests for the kids (again, even though they knew 3 kids were coming). Total disaster, they just wanted to sell the excursion no matter what. - No actual beach to swim is available, again pictures in the webpage are misleading: in high tide there is no beach and in low tide the sea is way to far and full of corals and rocks to swim. Sunbeds are actually in an artificial bank of sand the hotel has built. In sum, the website information is not accurate at all, and I am surprised that all comments overlook this (probably many of them are not submitted for real clients). Lion in the Sun needs an urgent renovation, and neither of the two hotels are 5 star standard.

Everything about Billionaire Resort & Retreat was spectacular! I loved the tranquility, all the attention to detail, friendly and relaxed atmosphere the location was fantastic, breathtaking views! The rooms exceeded my expectations, food was out of this world and the Pre-eminent amenities. The staff were probably the best part about the experience and they were incredibly attentive and helpful, every need was catered for to the highest extent!

My Experience at Billionaire Resort & Retreat was the most intimate & attention to detail experience I have had so far. The property is amazing from the reception to the restaurant & the apartments have the best interior I've seen in a while. The team on ground is very professional as well. The infinity pool has a breathtaking view for sunrise lovers especially if you enjoy early morning beach walks. The resort has a modern & well equipped gym which is open 24/7. The lawn tennis court which can be used to play football as well stood out. The magnificent plants/ flora along each apartment & trees that provide such a calm and not so humid breeze made it all cool. The attention to detail in every room in the apartment. All bedrooms are en-suite. It has a large living room which is great for game night & ideal for families as well. The outdoor lounge area & gazebo by the pool was great for my afternoon read & siesta. I enjoyed the concept of the bikes from Billionaire Resort to Lion in the Sun.The food was really great, I loved the á la carte menu curated for in-house guests , the experience of having freshly made cuisines that were so flavourful & well cooked with enough portions gave a more personalised Experience . My very best of it all was the yoga session that is had every Saturday & the complimentary happy hour with bittings at the rooftop restaurant while watching the sunset. I found it most ideal for families, solo travellers & people who fancy privacy. And least I forget, the spa concept at Lion in the Sun is one for the books 💕

The hotel is very beautiful, we stayed in a three bedroom apartment which was huge with a big patio and lounge area. The meals were 10/10 and the staff were very polite and helpful, special mention Peninah and Luca the (GM). We'll definitely be back.