Il Sogno di Manarola by the First

Nowhere in the communication with me was I advised that it was a self check in. I had a terrible time getting hold of them to find out how to check in. There was a terrible smell from the shower that was not even responded to when I messaged them. The room was tiny and there was no instructions on anything. Maybe on the iPad that seemed to be there but who would know. Only realised that there was a very small fir do e on the second last day. Directions were only given as if you were driving. Nothing from the train station.

My stay at Il Sogno di Manarola by The First was deeply disappointing. The management was not only rude but also remarkably unprofessional, showing a clear lack of concern for guest comfort. The Internet was excruciatingly slow, which severely impacted my ability to work. Additionally, the view, which was advertised as a side view of the ocean, bore no resemblance to the pictures. I’ve attached a photo to illustrate the disparity. Privacy was another major issue. The management discussed my reservation details with individuals outside my booking, which is both unprofessional and intrusive. The final straw was being billed for minibar items that I never used. Despite my repeated requests for an itemized receipt, the management refused to provide one. This reluctance to offer transparency suggests an attempt to scam and overcharge for items that were never consumed. Overall, I cannot recommend Il Sogno di Manarola by The First. The poor service, lack of professionalism, and dubious billing practices made for a highly unsatisfactory stay.

I read the other tripadvisor reviews and was terrified (booked through priceline, found the tripadvisor reviews after I booked). However, this place was solid and was a fine stay in Manarola during a crowded weekend. Check in was not nearly as bad as other reviews made it out to be. Someone will whatsapp message your phone w/ sufficient details and the place really was not that hard to find either. The room was nice w/ new appliances and a window that had a partial sea view. However, the hotel was not have a balcony or terrace and does not have a hottub/Jacuzzi. The photos make it seem like it does, but it does not. Overall, satisfied with my stay here.

Haven't even got to the hotel yet, but have been attempting to reach the hotel for over a month now for the check-in instructions that they say will be given 24 hours before arrival. Here we are less than that and radio silence. They asked for passport copies and we sent them over a week ago, and still nothing. We have attempted to reach them via email (used 3 different emails provided on website), WhatsApp, their online contact form on the website, etc. And we have never been able to reach them. Finally reached Enrico via WhatsApp and he threatened me as well as cancelled the reservation just because I said I couldn't reach him! HORRIBLE HORRIBLE PROPERTY!!!!

DO NOT STAY AT THIS HOTEL. The owner is rude, unprofessional and after threatening me I decided I would not stay there with a small child as it was not safe. The reviews on *********** are false as only those that have manged to stay at the hotel can leave a review. read the other reviews on here - this man is a fraud and a con and really just wants to take your money and not let you stay at the property. He should be stopped. BE VERY VERY VERY CAREFUL.

These jerks, Enrico and the owner Francesco who runs a highway robbery restaurant just down the alley are thieves. We stayed at room 212 for 3 nights. The shower which has no borders flooded with water running into the bedroom. When we called them they threatened us and asked us to leave. They said they will publish photos of our passports on some Italian web site so no one gives us hotel rooms for the rest of our trip. YOU HAVE BEEN WARNED!