Royal Atlantis Spa & Resort

Unfortunately we had a very poor experience of the hotel and are now considering legal action.We booked a large family room which was actually a disabled room. As a family of 5 with teenage girls they were squeezed into a small main room with nowhere to empty their suitcases so had to leave all of their clothes in them for 10 days. The room was overdue a refurbishment and smelled of sewers. This was the least of our problems. From the very first use of the shower to the last day of our stay the shower room poured water out into the hallway and our room soaking everything. We had to use ALL of our bath towels on the floor which didn’t come close to soaking up the water. We complained every day to reception and told ‘an engineer will be sent’ to fix the problem. Engineers came every day with no success. We requested to be moved but were told on two or three occasions that the hotel was full. The eldest daughter also slipped on the wet floor injuring herself as well. The hotel communication since has been very poor with an offer of 50% of a massage and a free upgrade if we go back. We are now considering legal action for a refund and compensation as the hotel have not yet acknowledge my last email. Avoid!

Great hotel ,we enjoyed a lot ,all staff were wonderful and helpful,especially Miss Terife and Ismayil bay thankful for everything.