Crystal Sunset Luxury Resort & Spa - Ultimate All Inclusive

Fruktansvärd upplevelse. Jag rekommenderar det inte till någon! Vi bokade ett rum i förväg, betalade 100 % av kostnaden, fick bekräftelse – allt var officiellt. Vid ankomsten visade det sig att vårt rum inte var tillgängligt, och vi fick helt enkelt ett fullbordat faktum: "det finns inga lediga platser, vi tar hand om er i det som blir kvar." Och detta med full förskottsbetalning! Inga ursäkter, ingen kompensation – bara en oförskämd attityd, som om det var vårt fel. Receptionen är en enda röra, personalen är öppet oförskämd, de tar inget ansvar för sina misstag. Det verkar som att rummen säljs vidare flera gånger, i förväntning om att några av gästerna inte kommer. Och om du kommer – era problem. Detta är en bluff, inte hotellservice. Jag rekommenderar definitivt inte detta ställe. Spara era pengar och nerver – håll er borta från detta "hotell".

Все очень понравилось, отель супер

We were after a fun family holiday, in a comfortable, and better than standard hotel - and that’s what we got. Would we come again, yes, would we recommend it to others, absolutely, was it 5 star, no, but ultimately we had a great time at the resort - and in one of its excursions - the Green Cannon Jeep/Boat/water fall trip. Some positives: The pool was plenty big enough that even at its busiest, there was still enough room for this family of five to play in, with our floats and the floats of others. The room was generally clean, tidy, and set up well to accommodate us together. Any concern we had (like our mini bar not being restocked while we were gone for the day - it was promised as a daily restock or like a light switch not being fitted on our arrival) was addressed very quickly when we bought it to the attention of staff. The excursion Jeep/Boat/Water fall seeing, was fun, the Jeep ride element was a Jeep v Jeep on road water fight, and the kids loved it. The resort took card, euro and lira - you can buy floats for the pool there and we did not feel they were overly priced. The mango ice cream, blueberry ice cream, and salt caramel ice cream, was delicious!!! My daughter also looooved the chocolate waffles. Some negatives: Smoking everywhere outside, this includes around the pool, and under the seat canopy of the pool, and the outside restaurant areas, this was vapes and cigarettes, and it was constant, it was at the outside bars too, and on the balcony’s, once me and my partner were on our balcony until next door came out and smoked out our vibe - you do you but as non smokers, this was frustrating - it felt like how the UK was in the 80’s/90’s. If you’re a vegetarian like me good luck, if you are a vegan, this might not be the one, there was a HUGE lack of veggie/vegan options at any of the A La Carte restaurants- some had no options at all. At the main hall breakfast was the best time to be veggie, but at lunch and dinner I was served some food via a gloved hand that had just touched meat, it was difficult to navigate, made more difficult due to language barriers, which is on me too. Service at some of the A La Carte places was really poor, the Mediterranean place I am looking at you mostly, the food was enjoyed once out, but the first time there we got our mains an hour in and then our starter after, and the second time there two of us got our mains, then three got our starter - thhhen we got our drinks, then the last of us got our main, after they tried to give it to three other tables, oh and the drinks were wrong - and the next table over were having the same issue. The excision Jeep/Boat/Waterfall seeing was an extra cost that we paid for with our guide, that had additional costs then on the trip - water guns and balaclavas, and access to the tourist waterfall spot, which was not explained too us when buying the trip. Also the lunch provided for on the trip and advertised as chips and salad, and meats, was a butter pasta, colesla