The Sense De luxe

Nice hotel

Sehr freundliches Personal und eine sehr angenehme Atmosphäre. Sonnenliegen auch im Winter am Strand vorhanden.

Hotel is good we have all time pool everting fine and we happy about fun because animation team so cool feridun so fun thanks the sense

Hotel is fine food also okay pool and beach so cool animation team good job but feridun so fun thanks everting we like the sense hotel

Lets do the positives first. Location fantastic, food is amazing and the beach just tops it nicely. Hotel is stunning and aesthetically pleasing and very clean. Cleaners work very hard and very polite. They always greet you on the corridors when they see you. Animation team very friendly and superb. Front of house staff, mainly the young men are very rude. However, the older guys are lovely. I emailed prior to the stay to ask about late checkout due to our late flight home. I recieved a reply saying to ask on check in, which I did and I was told to come back in a few days. So I did, this was now day 4 of a 7 day holiday where the young lad was quite rude and said "I told you to come on morning of check out". He didnt. Anyway we sorted that on morning of check out. Most of the servers are rude apart from the pool bar that is open at night time. In the resturaunt most of the staff are arrogant and dont want to see to you if you are English. (This was a trend we saw I will explain further down). One evening we were half way through our meal and were asked to move to another table as where we was sat was reserved. There was No reserved sign on the table. We had to pick our half eaten meal up and move. I felt sorry for the guy that was made to come and ask us he was polite and very apologetic. The morning after the same table had a reserved sign on and for every meal time afterwards for the same family to sit at. we then found out they would have been back handing the resturaunt staff to make this happen. I did not know you could reserve in an all inclusive the mind does boggle. They were us (2brits) and 4 other brits in the whole hotel. Other guests where mainly German and Dutch. When the staff see your English their expression really changes. Its quite rude to be honest. We ended up spending a lot of time out of the hotel and on trips. Which isn't what we quite had imagined after this wasnt a cheap holiday. This was my first time in turkey and it is beautiful but I have been put off by the lack of welcoming to English people in the side area.

I’ll start with the good. Hotel is spotless Food is fantastic and so much to choose from, all hot and fresh. Rooms are clean and are cleaned daily by very hardworking staff. Pool is clean and plenty of sunbeds. Beach area is lovely no faults at all and the food at the beach again is really good, especially the stuffed breads that are made to order in front of you. The not so good. 60% of that staff did not make us feel welcome, I understand the language barrier but it’s rude when you can clearly tell you are being spoken about or laughed at. The rest of the staff are fantastic, wish I knew names. Not enough animation team or activities at all, it needs some more atmosphere throughout the day and the nighttime, just to make the holiday more fun. Not a fan of the reception staff either, found they were a bit rude, although set that aside they did help when needed and it could have just been the language barrier. Fowl smell in the room which I mentioned on a number of occasions and nothing was done, we just dealt with it in the end as you only get ready and sleep in the room. No TV channels if you speak only English. Air conditioning, we had to ask for someone to come and look at the aircon in our room on a number of occasions, after asking 3 times someone come and nothing changed, we asked again the following day and someone come, it was slightly better but still not the best compared to our kids room which was nice and cool. The hotel itself is far too hot, no air anywhere especially when you are eating, I know it’s a hot country but I’ve never stayed in a hotel that when you walk in it’s still just as hot. Air conditioning needs sorting. The area, we stayed for 2 weeks and booked a number of excursions which where amazing and not expensive but the only local place really is the old town, if you have a car it would be a lot easier as you could travel out to other destinations. If you’re going to side definitely book the safari jeep and boat trip, it’s amazing and we went twice. Overall I think 1 week stay would be plenty here, it is a beautiful hotel and honestly the food is fantastic and the staff in the restaurant work so hard to make sure your looked after. With a few slight changes it could be amazing but sadly I wouldn’t go back, definitely not for children of my kids age 12 and 16, nothing for them to do at all.