Diamond Premium Hotel & Spa recensioner

First impressions of the hotel were "Wow" The room was spacious, A modern bathroom and a fridge full of drinks. The staff were lovely but most of them could not speak English, which made communicating difficult. I would say that 90 per cent of the guests were German or Polish and I experienced aggressive and rude behaviour, especially when waiting for the lift or in the dining hall. I was pushed and shouted at and felt very intimidated at times. The presentation of the food was amazing but unfortunately the food was not labelled clearly and some dishes like the sushi had no label at all. I am vegetarian and I don't eat fish either. There were no labels to state if a food was suitable for vegetarians, or if gluten free or even worse if a food contained nuts ect. I had some baked beans at one breakfast and was shocked to find that they had put chilli in it. I cannot tolerate anything hot like this and I choked really badly. The food was also hit and miss and served buffet style. My husband had raw meat numerous times and my son in law picked up a boiled egg to find out it was raw in side. I was glad I was a vegetarian. I appreciate that the chefs are cooking for a large number of people and mistakes happen. The restaurant staff were helpful to serve you drinks and clear the tables amd I highly recommend the Turkish tea. It can be difficult to find a table as the food hall gets so busy. The cleanliness of the hotel was good, but the standard of cleanliness of our room was hit and miss. Our bins were not always emptied, and as you are not allowed to flush toilet tissue down the loo, you can imagine what I mean. Shower was not always cleaned and towels were not always replaced. The pool was lovely with plenty of sunbeds, but get up early as they are all reserved with towels, even though they are not supposed to be. The staff do not uphold this rule. The private beach is a short walk from the hotel with plenty of sunbeds at no extra charge. Free bar and food. The entertainment staff were great and the shows were brilliant. A big shout out to the team.. A very mixed review of our holiday. This was our first time to Turkey and I was really looking forward to it. But the way I was treated by other guests and the language barrier with the staff made our holiday a disappointment and I would not return again.