Asteria Bloom Side

From the very start to arriving in Turkey with Love Holidays, it was a farce. I had paid for a taxi but was the last to leave the airport, running around trying to find it. On the way to the hotel, the driver even stopped for a coffee break, clearly hoping we would buy something at his friend’s café — very annoying. On arrival at the hotel, there was nobody to carry bags or direct us to our room. Five stars? The biggest shock was the number of children running around everywhere — we had booked Adult Only. This was more like a 3-star hotel. The food was bang average. The room was okay, but tired. The pool area was never cleaned in the two weeks I was there. Tiles were missing, and there was a damaged wall which only got repaired after I made a comment. The beach is pebbly with a very strong undercurrent — dangerous. The à la carte restaurant was garbage — it served the same food as the main restaurant. Entertainment was very limited. It was just beat music all night. Some people might like that, but a bit of variety would have been nice. When I complained at the front desk, I was told it was Love Holidays’ fault. Trying to contact a rep was a joke — I was inundated by people claiming to be the rep. Love Holidays is definitely NOT a company I would advise using. On return to the UK, their attitude was, "It’s not our fault." I have photographic evidence to support my complaints. Oh, and there’s a building site next door — and it’s a journey to get to the nearest main town, restaurants, or bars.

We were upgraded to a sea view room which was brilliant but unfortunately it did smell like cigarette smoke. The bed was comfy and it was nice and clean. The food was a bit of a let down unfortunately as it was very repetitive and quite difficult to make a cohesive meal some days. The a la carte was nice. Loved the pool entertainment such as water polo and aqua gym, the staff were walkways brilliant! A few things need sorting such as pool tiles loose and needing glueing down. We did have a lovely holiday but we booked a 5 star hotel and unfortunately I don’t think the hotel could now be classed as this and is more like a 3 star compared to other hotels. Maybe it was 5 in its prime but needs many adjustments to bring it up to scratch.

Our terrible ongoing experience at Ateria Bloom hotel. Holiday provided by Love holidays and sold as a 5 start hotel. This hotel needs urgent attention and is by no means a 5 star hotel it’s barely a 3 star. We are on day 3 and have been moved rooms but that dosnt help as the rooms are the same and the hotel dated and in need of refurb We are getting passed from pillar to post everyone is very nice but no one is actually helping. We want to leave tomorrow and all we are asking is for a refund for the time we don’t stay here Our whole holiday has been spent on apps and complaining to reps we just wanted to have a family holiday we havnt even unpacked Thanks a lot Love Holidays