Southern Inn

We paid $3000 through ******* for 2 rooms (5 days in one, 3 in the other) during Bonnaroo. We arrived at the hotel and were told the double rooms we booked were not available, single kings only. No discount offered. We were then informed (quite rudely) by the man working the desk there would be a 425 damage deposit on the card put on the card that would be returned after checkout. We checked out 2 days ago, I asked the same rude man upon check out about the deposit and he assured the refund would be issued. Now 2 days later I called to ask when to expect it, and I'm getting a complete runaround; "I don't know what your talking about, we don't usually do that" this lady seemed nicer than the guy offered to call the owner and call me back. She did, but told me "I can't help you, you'll have to call *******" I said my card has 2 charges from ******* and one from the southern inn. ******* didn't charge me a damage deposit you did. I go nowhere and will probably have to pay 425 extra on top of the ridiculous original amount. I've stay at a lot of rooms all over places. This was by far the worst experience I've had