Elizabeth
17 december 2023
Bad experience with this hotel. Staff definitely dont know what a smile was, not helpful or friendly at all. We arrived yesterday at 11am, understand we couldn’t check in as we were too early. They did advise best to book a time slot for breakfast. I said that would be good, they said no can’t at moment as you can’t book in. I said so you have no indication of what room we are getting, reply was no. We came back later on in evening, booked in and reserved breakfast time for 9am. We arrived at breakfast this morning to be told there was no tables and it’s first come first served. So why why have reservations?? When we checked out we were also charged tourist tax, I said you must be joking, never heard of this and we are UK residents. We stayed in another hotel on Friday evening. Fraction of the price and 100% more superior all round. Will not be back at a Crowne plaza. Total rip off
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