The Midland recensioner

Absolutely loved our stay at The Midland Manchester – everything about this hotel exceeded our expectations! From the moment we arrived, the staff were warm, welcoming, and couldn’t do enough for us. Every member of the team made us feel genuinely looked after, and the service throughout was faultless. The room was spotlessly clean, beautifully maintained, and incredibly comfortable. The bed was like sleeping on a cloud – we had some of the best nights’ sleep we’ve had in ages! The room service was prompt, professional, and the food was delicious – a real treat after a long day exploring the city. Speaking of relaxing – the spa was absolutely divine. Clean, calming, and wonderfully designed, it was the perfect escape. The massage was one of the best I’ve ever had – incredibly soothing and tailored to perfection. If you’re in need of some proper pampering, this is the place to be. Location-wise, you couldn’t ask for better. Right in the heart of Manchester, everything is within walking distance, yet the hotel still manages to feel like a peaceful retreat from the hustle and bustle. All in all, The Midland is a true gem. Comfortable, elegant, and run by an outstanding team. We’ll absolutely be back!

The hotel and room was lovely, hairdryer wasn't working and seemed to be melted on the side, good location, spa all full on day of arrival and no complimentary birthday gift as requested but apart from small issues, was a nice stay

First time at the Midland, stayed 1 night and it was a very nice stay. Room didn’t have a view but it was only one night so not too bothered. Shower was decent, everywhere clean and bed was very comfortable. We paid for breakfast too and plenty of choice available and again very nice and filled us up for the day. Overall a brilliant stay

We absolutely loved the experience and they really went well and beyond their duty to make surewe had a comfortable and a lovely stay, will recommend and their breakfast is so worth it!! And wont mind staying there again!

Clean. Kind .

I recently stayed at the Midland Hotel in Manchester, and unfortunately, the experience was far from what I expected from such a well-known establishment. The service was lacking, and the room had several maintenance issues that significantly impacted my stay. First off, the room itself had a broken overhead bed lamp. Additionally, the shower cubicle had a broken sliding door, which was not only inconvenient but also created a safety hazard. It's frustrating to stay in a hotel that doesn't pay attention to these basic maintenance issues, especially when you’re paying for a higher standard of accommodation. To make matters worse, we ordered an ice bucket to the room, which took 45 minutes to arrive — only for it to be filled with melted ice. When we asked for a replacement, it took another 30 minutes to get a fresh bucket. This delay, combined with the poor quality of service, left a bad impression. Moreover, I was shocked to discover that basic amenities such as a dental kit and shower cap were charged at an additional £3 each. For a hotel of this reputation, I did not expect to pay extra for these essentials, which should be standard in any suite. What was particularly disappointing was the complete lack of personalization during my stay. I had booked the suite to celebrate my birthday, but there was no acknowledgment or special gesture from the hotel, which made the experience feel impersonal and underwhelming. While the location of the hotel is great, the poor service, lack of maintenance, additional charges for basic amenities, and the absence of any special touches for my birthday were major letdowns. For a hotel of this caliber, I expected much more attention to detail and a higher level of comfort. I hope the management addresses these issues, as it has the potential to be a great stay with the right improvements.

This was an exceptionally fantastic experience and my second time staying at The Midland. A wonderful building steeped in history and elegance from top to bottom, wonderful ambience and atmosphere, delicious, fresh food and drink and the most friendly, helpful and courteous team of staff who could not do enough for the guests. Furthermore, you could not ask for a better city centre location, only a stones throw from everything you could possibly need. I will most certainly be back again on my next trip to Manchester!

Absolutely stunning hotel, just unfortunate we didn’t get the chance to fully immerse ourselves as we ran out of time. We will be back

beautiful hotel, the spa is amazing, lovely big rooms, excellent food, ideal location, would highly recommend to others

I like how the room and location is. Nonetheless, the concierge/reception area that checks you in will determine the 1st impression. The staffs at the front desk aren’t that friendly and they do give me an attitude (in a bad way). It was until the next morning , when I was checking out that I felt that the front desk manager was really very helpful and warm with customers. It’s a shame that the first impression is not what I’ve expected. The breakfast spread is comprehensive. Atmosphere is also set to be English. I like the cultural aspect. Room is comfortable. I’ll definitely stay there again but less the unfriendly staff at the front desk.

The room tidy and clean , and the breakfast is very great .

This hotel is at the right location. Closeby to all the amazing spots. Staff was the sweetest, to be precise the blond short hair lady she is the best. Spa was relaxing and right on the spot! Busy weekend but staff came through!

Brilliant hotel , great spa, beautiful breakfast and friendly staff

Service was poor. Room was too hot. Had to change. No trolley provided. Hospitality was disorganised and unprofessional. It seems staff at this hotel are unaware how to look after paying guests and have little interest in comfort or service for families and wedding groups. Booking system was disorganised and arranging connecting rooms was impossible for our group, including small children. This hotel needs to make big improvements to achieve some real hospitality and care for its guests.