CitySuites Aparthotel

This hotel is not worth a 5-star hotel. The towels were not replaced daily and rubbish in the bin did not disposed. My door lock was defective and could not be locked automatically when we were out. I told the front desk staff but no action was taken . I was very disappointed with the service

Very bad experience. My first time experienced such a poor hotel so called themselves a 5 start hotel. I have had changing hotel room for 3 times during my 4 nights stay due to the Air conditioner is not working. Elevator not working. Restaurant suspend, no breakfast provide even you paid for it, they asked you to claim with the host. Bath tub is leaking water on the floor.

Room was spotless, staff were friendly, location of hotel is perfect. Sky on TV and Nespresso machine is a lovely addition. My partner and I both found the bed uncomfortable, the pillows were flat and lumpy and the mattress very firm. We found the Sofa more comfortable.

The room was clean and up to standard. Staff service was not that great. When I asked for an extra chair, staff declined and looked away to ignore that I was there. Very rude and unhelpful.

Great stay, reception staff very friendly. Is a £100 deposit to pay on arrival on top of your room price that i wasn’t aware of when booking but wasn’t too much of a problem as it was returned on checkout. Room really spacious, wasn’t the cleanest, food and stains under the sofa cushions, and what looked like a cigarette burn on the couch near the window. Only issue was breakfast, just not enough staff to cater for everyone. Half an hour for a cup of tea, an hour for food. So just be prepared for the wait. Was warned to book a time-slot on arrival which we did but that made no difference. Overall i would stay again, just put the issues down to it being the holidays and obvious staffing issues over this time

Perfect hotel clean and very nice staff but i wish that the breakfast was an open bufett not a menu. The washing machine will save you a lot of money