Sofia_Poe
19 januari 2025
The location is good: around 30 minutes to Imtramuros on foot, and 20 to National Museum of Anthropology or Fine Arts. There's a supermarket and several cafés and restaurants nearby.
The room is a bit small but okay. Breakfast was also good (you get to choose from some dishes on offer).
But! Starting from the arrival the service left much to be desired, to say the least. Early check-in would cost me more than two nights on Trip.com (i specifically inquired on the platform to find out where it was a mistake, but it wasn't). Then the luggage storage would be for free for the first five hours, and then 50 php per hour - they didn't even notify me about that, and i just came across this information by chance. Even worse, one receptionist told me it was okay to leave my luggage at the hotel overnight, but the other one said it would cost me a one day room rate. I explained all this to the receptionist, but with no understanding on their part. That was extremely disappointing, especially because i had already made plans based on this and had to rearrange them on the spot.
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