Hampton Inn & Suites Mansfield

The gentleman that checked me in was extremely friendly and engaging. The young lady that checked me out was very polite and even offered to make me a “to go” breakfast bag since I didn’t have time to eat. Very comfortable, clean, and a quiet room.

The front desk staff were excellent, especially LaRon. Very accommodating and helpful. It would have been nice, however, on the hotel listing, to note that the hotel was under renovation (much needed!) It will be a very nice place once updates are done, but for now, it is overpriced for the condition of the facility. We stayed 9 nights and rec'd towels once upon request and never saw a maid. We had to put our trash out in the hallway and even though we requested maid service to change the bed linens and towels, no one ever showed up and we were told housekeeping was gone for the day when I called them mid afternoon. Very frustrated with that.

The ONLY reason I marked down on property condition and facilities is because when we stayed they were doing renovations and part of the hotel was under construction. Tho I will say you never heard them banging or anything like that. Once the renovations are complete this will be an even better hotel to choose. Everything thing looked beautiful and the staff was very friendly and helpful.

The toilet paper holder was falling off the wall. Street noise very loud. The morning we left the power went off so had to go down the stairs. The hotel employees did not know how to get the front door open without electrical power. A man staying there knew how to open the door. I felt like they had not been trained in how to take care of business during a power outage.

I had a large room on the first floor, it was clean and the TV is huge but housekeeping started really early on a Sunday and loudly came in and out of rooms and nearby supply areas; the loud sounds of doors shutting (sometimes slamming shut) was constant. I ended up getting dressed, packed and checked out by 8 am; I couldn’t stand the noise any longer. There are signs notifying guests that the property was under construction, but it’s definitely noticeable. The furniture didn’t match (I had a yellow lamp, red chair, and a blue side table, while the rest of the room decor is gray and white with brown furniture). The gym was inaccessible, there are rolled up rugs stored to the sides and corners. Ice machine was broken on the first floor. The layout of the bathroom is not good with an extremely high vanity and the shower knob set-up (when you start the shower you get drenched (I was clothed) and there’s no where to put a soap bar that I brought to use. I did like the lotion and soap pumps provided at the sink.

Breakfast was never ready by 6am. The rooms could use a lot more attention when cleaning, carpets need to be cleaned. The tables were always dirty when we went down for breakfast with one person trying to do breakfast and clean. The staff was helpful and friendly, other than the man at the front desk who was sleeping instead of helping set up for breakfast. The pool and gym could use a lot of work, they seemed to be in the middle of updating and moving things around but that should be noted until all amenities are available for use.