Gästanvändare
11 februari 2023
We were suppose to arrive at 5 am and she answer the phone at 8 am...finally at 9:30 am she appears WITHOUT any apologize. The room was NOT what we ask (of course was not even prepare): the kitchen was in the balcony(!!), the air and the microwave didn't work, and the machine for sandwiches was dirty. The temperature inside the room was really HOT because the roof had no insulation. Of course, when we cancel the reservation she didn't return the money wich is contrary to the booking policy. (that's what you call thieves, don't you?) Were three Days of reservation! Worst experience in Ecuador. Don't give your money to this Lady.
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