Neptune Mara Rianta Luxury Camp - All Inclusive.

This is going to be long, but it's worth reading if you're interested in this hotel or a safari experience. It was our first safari experience and it couldn't have been better. We stayed for a total of 5 nights. The hotel selection made our experience incredible and perfect. We love to travel, and out of all the hotels we've stayed at, this one took the top spot for hospitality and service. The entire staff is extremely friendly, always smiling. The perfect word to describe what they do is "pamper" you at all times. From the moment you arrive until you leave, there's no fault in their hospitality, kindness, and service. Every hotel in the world should learn from this one. They always make you feel at home, not just like any other guest. My husband and I grew attached to everyone. We'd like to highlight the impeccable work of Emmanuel, our guide for the Game Drives. We know our unbeatable experience was largely thanks to him. Always in the best attitude, attentive, kind, respectful, punctual, PATIENT, cheerful, and professional. He always made us feel interested and motivated during the game drives, sometimes lasting almost 12 hours in one day. At no point did we get bored with him. It's clear he has a passion for animals, nature, his country, and its culture, and he was able to transmit and share all of this with us. We're grateful and feel lucky to have had him during our stay. He always answered any questions or concerns we had, seems like he can read the animals' minds. He knew exactly where to go, how, and when to get close to the animals. I literally cried when I said goodbye to him. We hope he continues to be a guide for a long time, as he does it perfectly! Another example of the hotel's hospitality: In the morning, they come to your room to wake you up at the time you agreed with them the night before. You don't even need to get out of bed to open the door for the housekeeper; they enter directly to leave you hot coffee for when you wake up. During our stay, Elphas was our housekeeper, and we were totally happy with him. Always punctual, kind and respectful towards us. At night, he prepared our room with hot compresses on the bed, dim lighting, water bottles, chocolates. At night, a guard stays outside the rooms, ensuring we aren't exposed to any animals. When you leave your room at night, they're accompanied by a flashlight to the restaurant or lobby for your safety. The hotel's cleanliness, rooms, restaurant, and common areas were impeccable. The design fits perfectly with the safari experience. The place is exactly as shown in the photos; everything matches. Linda and Sharon at reception welcomed us in the best way. Even before arriving, I sent several emails with questions, and they answered all of them quickly and kindly. The food is quite delicious, varied, flavorful, and abundant. The only thing I'd add is more options for breakfast, desserts, and game drive lunches. We toally recommend to stay at Neptune Mara Rianta!!

We can't say enough about how wonderful this resort is. We were treated like royalty by every single staff member from arrival until departure. It felt like we were visiting family, not staying at a Safari resort. Daniel is an absolutely fabulous guide. He treated our children like his own and catered to their interests on 3 top notch Safari drives and one walking Safari. The food service was fast and very accommodating for our dietary needs and allergies. We did a bush lunch organized by John and Peter which was the ultimate experience for all of us. We were served a five star lunch with a full menu of drinks in the middle of the reserve with dozens of animals in clear view along the Mara River full of hippos. The tent we stayed in was also surprisingly comfortable and luxurious. Hot water is available 24 hours unlike many other camps. There is full butler service with s service button in the room that gets you a service attendant who will cater to your every need. Free laundry is extremely convenient after spending a few days away from the city in the heat. Our children were very sad to leave and are already begging to come back. A huge thank you to Peter, Daniel, Wesley, Elaphas and John for making our stay memorable!

Getting to this property is a long bumpy and sometimes dusty ride into the vast Masai Mara region, but it is worth the effort. After you are greeted with a cool wet towel, you enter the large main lodge with lots of lounge-y seating areas as well as the main dining room. They all over look a large green area with a swimming pool, all set against the Maru River. A real treat is to see herds of hippos lying in the river. If you try, you can see them get up and leave to feed when the sun goes down. The service at the Camp is superb. They offer to bring hot chocolate, coffee or tea and something sweet to you with a wake up call. They will prepare you a lunch box if your plans have you off premises - and they work with your guide to make sure it is on your vehicle before you are. All the food is world class in quality and presentation. We particularly liked our bartender Kikiu, our waitress (for all meals) Daisy, Sharon who works at the front desk. Laundry service and alcoholic beverages are included. The tent itself is fully amenitized - double sinks, a shower that feels like you’re outdoors, robes and slippers. The turndown service includes hot water bottles to toast up the bed for you. It is clean, comfortable and cozy. And of course, comes with its own view of the river and hippos. Neptune Mara Rianta is a first class property with top notch dining and staff. It was a true pleasure to stay there for a few nights - we honestly did not want to leave. I would highly recommend the property and would stay nowhere else if I were in the area.