Acacia Chalets

The chalet that I stayed in was really nice and tucked away in the Margaret river wilderness. The accommodation was well kept and clean, the host was really responsive and understanding when we were trying to check in. I would definitely book with Dean again.

We stayed in Chalet Number One (two bedrooms) for four nights, using it as a base to explore the Margaret River area. It has a perfect location, betweeen town and the beach. We loved the sparkling clean home, generous ensuite bathrooms and well appointed kitchen. The large back deck was perfect for relaxing and watching the ducks, rabbits, kangaroos and abundant birdlife. There were two of us, but plenty of space for two couples or a family of four.

I’ve stayed in Margaret River many times, this is the worst accommodation I’ve ever experienced. Unless you are absolutely desperate and willing to pay 4 star for 2 star, I strongly recommend you keep looking. The Acacia Chalets are in state of neglect. Services mentioned didn’t work. Wifi / Internet was non existent, the TV wouldn’t work at all. Several key items were missing from the kitchen. The place was clean and tidy on the surface, attention to detail was lacking. Worst of all, the place was full of spiders and cobwebs in every room inside. I killed a spider running over my bed sheet, next night saw another running over the bed cover. Bit tricky sleeping with 1 eye open. Spider bites can make you quite ill. We couldn’t sit outside, all furniture was covered in cobwebs too. Spoke to the host several times about the issues, he did nothing! Gave rehearsed responses blaming anything other than himself. We were very disappointed as it negatively impacted on our holiday. The standard of Acacia Chalet is poor.

Unfortunately our issues are the hospitality; being ignored and further request for support disregard & rude attitude. On arrival the 41 degree day all the windows were left open/blinds up and the aircon barely working, we were told to use fans to cool it down. There was no attempt of support from the host. The listing states aircon but should note that it’s only in the kitchen/living and needs work. We had to drag a mattress to the living with aircon for us to sleep. Note when booking for 2 adults you don’t get the entire chalet made up. We requested a towel for our infant not realising not included unless you pay the $30 for high chair/cot fee even booking an infant. Given the amount we paid we expected more, especially customer service. Don’t expect acknowledgement or attempts of assistance as we’ve found out like other reviews.

Stange service and communication. After booking, I received messages trying to change my booking of the 'larger' chalet so they can use for other guests and get more money. I then decided it was easier to cancel so they are now demanding full cost of a room to cancel it even with three months' notice - even after advising they had another booking request for the same dates. Blaming the third party (Wotif) policy however I have confirmed the charge is not from Wotif. Beware the fine print.

As a groups of 4, 2 couples we found the Chalet to be super clean and comfortable. There was nothing else we needed bar our own personal belongings, everything was provided even a washing machine! The entire chalet was spacious, the beds were warm and comfortable, very relaxing. The owner Dean who i dealt with the most was very friendly and went out of his way to accommodate us. Even though we never met in person, he genuinely took the time for us. Happy to recommend the chalets to others.