Fairfield Inn & Suites Marion

I will preface this by saying the hotel staff are one of the friendliest I’ve encountered in a while and did everything they could to make my room “better”. With that said, this place is pretty gross! Stains on carpet and bedding, walls beat up, cracks on tiles. The floors feel sticky that I put down blankets everywhere. They did have the cleaning staff redo my floors, however the cracks and edges are still covered in grime. I am Marriott Titanium Elite and travel frequently and this is the worst Marriott I think I have ever encountered. I was here for 7 nights and looked at other options, but this was the closet Marriott to where I needed to be for work and I didn’t want to switch brands. I feel bad for the staff that gets the complaints since this really falls on the management company/owners. Shame on them for not updating this place. I bet the Super 8 is nicer. The Comfort Suites is newly remodeled. I suggest staying there or beware.

Overall great stay. Great location, in walking distance of multiple restaurants. Very friendly staff. Breakfast was wonderful in the morning. Very clean upon arrival and the room was clean as well. No issues during our stay. Overall would stay again.

The room had cockroaches, we never got housekeeping. We were taking out the trash ourselves. There were no pillows, nor blankets for the sofa bed. The room was hot, the a/c did not seem to be working. We were sweating on the bed. One night we were being social in the common room downstairs and the GM at that time, Mrs. Kayla Vaught, was very very rude, came screaming! at us, ordering! us to go upstairs, that we cannot be downstairs anymore. Not a way that we expected to be treated at a Marriott resort. Next time we go again to the US, we definitely will not consider Fairfield Inn at all, and for surely will think thoroughly before considering a Marriott resort.

We spent three nights at this Fairfield while in town for our niece's wedding. Upon arrival, I started coughing while checking in. My spouse and I noticed a fragrance from the carpet, which still smelled like mildew. We were assigned room 322. That room had a heavy mildew smell and we discovered black mold in the bathroom. This kicked off a heavy asthma attack. Melony, the front desk clerk, immediately came to the room and moved us to nearby room 312. At her request, I emailed photos of the black mold and a severely broken lamp from the room. Due to my complaint, the manager approved extra Bonvoy points for me. Room 312 was also in disrepair. Less mildewy, but the sinks were very slow to drain, the bottom dresser drawer refused to close and the toilet seat was loose. We had to request toilet paper and additional towels from the front desk (instead of housekeeping replacing them when needed). The covered drive through in front of the lobby was blocked by numerous motorcycles. This meant unloading our car in the rain. The worst was the lobby. I couldn't have breakfast with my in-laws, nor socialize in the evening, due to my allergy to the carpet smell. EVERY time I walked through there, a coughing fit would ensue after about 60 seconds there. The hotel itself is in poor shape. Melony told me they are planning a remodel soon, but it's not soon enough to warrant a return visit. Nor will the bonus reward points persuade me to return there.

The hotel was clean and everything was in working order. We were able to check in upon arrival, which was around 3:30. The hotel was full but there was still plenty of parking when we returned around 1:00 am. Nothing was amazing, but a very solid hotel for one night. Would stay again.

Polite check-in and they worked hard to find a room ready since the mobile check-in doesn't work on this property. Good sized room but needs major improvement. The beds were comfy and water plentiful and hot when needed. But, furniture is beat up and the bathroom tub is very worn and the stopper broken. There is a train track nearby and heard early morning before sunrise. Lots of food choices nearby and walkable although the major traffic intersection doesn't have any pedestrian crosswalks.

We requested cleaning service for 3 days. Finally received it and they restocked the room with 1 clean towel. How we regret not staying at the Drury next door but we thought we would give the Fairfield a try. What a mistake!!! The staff practicality ignores you like your not there. The breakfast OMG. Just looking at the oatmeal that has been warmed up for looks like a week crusted all around the edges and looks like Elmer’s glue. The don’t restock anything. They were out of the blue berry yogurt the second day and had only a child’s kind. And so funny on day 4 they spaced them out in the fridge to make it look like they had more. To be so new it really looks rundown. On checkout the front desk person was talking to someone outside so we had to wait and when they did come in they smelled like a dispensary for MJ. What a send off. Avoid this place at all cost. The only good thing was a nice young man room attendant that actually had a good attitude and conversation.

Standard Fairfield, great location to walk to multiple restaurants. Standard free breakfast, and the pool is closed if that matters to you. Room was clean, and the staff did their jobs as expected.

I have to apologize to the front clerk who checked us in. She was fantastic along with Greg and I can’t find her name. Upon check in we hit it off with them like we were old friends. They recommended the 17th Street Grill next door, which the wife said are the best ribs she’s had. The room was clean. Coffee was fresh and during breakfast random conversations with other guests. Will definitely stop when passing through.