Al Alamein Hotel

The hotel is beachfront as you leave your room it’s few meters (10-15m) till you reach the beach sand. We had an upper floor with Seaview which was breathtaking. The hotel itself is extraordinary and each corner tells a story. Staff went above and beyond to satisfy our needs. The hotel is super well taken care of and well maintained. Food was fresh, delicious and extremely diverse. I had an issue paying with a foreign card and was overcharged. It took long to be solved but Mr Karim kept communicating with me until it was solved. All in all, this will be our Egyptian Mediterranean destination for the time being. I want to give a shoutout to Mr Karim (Reception Manager), the Guest relations team for organizing the birthday for my wife and Mohamed (the florist) who made an extremely beautiful flower bouquet.

The hotel is very nice with very good hospitality Metwally was very kind and all staff members were very helpful and polite Restaurant was ful of yummy food stuff the pool was heated ,all the hotel smells good , the room was clean ,organised with great view

Shoutout to Farouk at the beach bar — your energy, service, and smile make the whole place feel like home. Keep shining! Whether it’s a quick drink, a good laugh, or just good vibes, you’re the reason so many of us keep coming back. You turn every sunset into a celebration, and every day into a memory. Big respect, brother — you’re the heartbeat of the beach.

I am writing as a loyal and long standing guest of Al Alamein Hotel. My family and I return every year because we have always appreciated the hotel’s beautiful beach, excellent facilities, and until now the consistently high standard of hospitality and service. Unfortunately, I regret to say that our experience this year has been profoundly disappointing. The level of hospitality has deteriorated to an unacceptable degree. The staff, who were once your greatest asset, now appear largely inexperienced, inattentive, and lacking the warm professionalism that made this hotel special. At best, only 20% of the staff deliver service that meets the standards expected from an establishment of this reputation and most of these are members of the older, long-serving staff who still demonstrate genuine hospitality and professionalism. It is clear that the dedication of these few remaining experienced employees is one of the only positive aspects left. To illustrate: on the very first day of our stay, a gardener knocked on our room door asking for a tip something entirely inappropriate and highly unprofessional. In the restaurants, basic service standards are not being met. Many waiters do not know the menu well enough to take orders without calling a supervisor for help. Breakfast, in particular, has been chaotic and poorly managed: I waited for over five minutes at an uncleared table, only to be told by a waiter without any greeting or explanation that another guest had been there first and that I should have joined a waiting list I was never informed about. It is painfully obvious there has been a significant shift in management approach, with cost-cutting visible in every aspect of the operation. This penny-pinching mindset is damaging the hotel’s longstanding reputation and does not align with the rich legacy and historic value of Al Alamein Hotel. I sincerely hope you take this feedback seriously. I strongly urge you to prioritize proper staffing, training, and management oversight to restore the quality and gracious hospitality that have always made Al Alamein Hotel worth returning to year after year. If this downward trend continue, I fear you will lose loyal guests who genuinely value what this hotel once stood for and what a few dedicated long-serving staff members still strive to uphold

Loved my stay at El Alamein Hotel! The place is beautiful and the service was amazing. Big thanks to **Mahmoud** at reception – so kind and helpful as a solo traveler he treated me like a family member and all my wishes came true – and to **Mr. Nasser** from concierge who arranged all my restaurant bookings and golf cart rides perfectly and incredibly fast

I’ve been visiting this beachfront hotel for the past 7 years. It was once a true paradise a place where I created beautiful memories with family and friends, and one I proudly recommended to everyone I knew. The location is still stunning, but sadly, that’s where the positives end. Over time, what used to feel like a warm, welcoming place has completely changed. The service has dropped dramatically – from friendly and professional to careless and even, at times, rude. I was shocked by the dismissive attitude of some of the staff. Requests were met with indifference, and any issues were handled with no sense of urgency or accountability. To make things worse, prices have increased significantly, and for what? The quality has declined in every way – from housekeeping to dining. You now pay a premium, but the experience is far from premium. I used to feel at home here, but not anymore. It’s very upsetting to watch a place you once loved lose its charm and soul. I had high hopes it would remain my go-to destination, but after this last stay, I can no longer recommend it to anyone. It’s heartbreaking to say goodbye to a place that meant so much to me, but I won’t be returning unless real changes are made.