Premier Inn Marlborough

Stopped here a few times got to say checking was quick rooms was cold they never used to be. We had breakfast and evening meal which breakfast was a little all over the place. Evening meal was lovely wasn’t busy so wasn’t rushed out. Sarah and Chris was lovely to see again and didn’t disappoint us with the quality of there cooking

Room was good breakfast a disaster was expecting a buffet then when we arrived for breakfast we were told it would be table service then later told it would be a small buffet there were things missing and no pastries left. All this because they were serving walk in off the street rather than pre booked hotel guests.

Had a stop off on our way to Bournemouth for breakfast. The breakfast was absolutely beautiful everything piping hot with 10/10 service by the Thai waitress Oil Highly recommended if anyone is looking for a quality breakfast with great service

Having used this hotel numerous times we was very disappointed this time. On arrival the staff were friendly as always but on walking to the room we noticed how grubby the corridors were, bits and pieces all over the floors. On getting in the room we straight away noticed one pillowcase was dirty and on taking that off the pillow protector underneath was bloodstained. We took it to reception and they changed it. Then not long after saw a dirty mark on the sheet. About an hour later we went to to use the hot water but it was tepid. We reported it straight away and was offered another room to shower in if we wanted. We said we'd leave it till the morning. On getting up to shower the water was stone cold and we found out the whole hotel had no hot water. I know they could not help the water situation but the dirtiness was unacceptable. We have always had a good stay there before.

Lovely Christmas touch, presents were left in the room for the kids on Christmas day and when we asked for early check in, they waived the upgrade fee as Christmas courtesy which was a lovely surprise. The room was immaculate and the staff were most helpful and kind. We wouldn't hesitate to rebook again as we have family nearby. Unfortunately i didn't note the names of staff on Christmas day but they were ever so lovely and it really made our day.

We stayed one night at this hotel before meeting family over the Christmas period. Unfortunately we had noise from the room above and as my husband is on the Autistic Spectrum and has sensory sensitivity the staff were excellent and moved us to a quieter room. The food was excellent and a good choice for breakfast. A big thank you to all the staff at Premier Inn who looked after us on 21 December. We will be staying again. Also a good price for the area.