BenjaminARay
14 april 2025
I generally dislike complaining, but in this instance, it felt necessary to share my experience. The reception experience is one of the first experience all holiday goers experience when arriving at their hotel. Unfortunately on this occasion this moment was particularly disheartening. We checked in and was given very little to no information on the hotel or its amenities, although there was plenty of bellboys available we were told we had to find our own way to our rooms which for myself usually isn’t an issue but please keep in mind this hotel has 3 main building containing 4 floors of rooms in each building, so this may be an issue for other customers. Upon arrival at our rooms it was clear we had been given a room that was considerably smaller to what we had paid for. For our first room I expected a level of cleanliness that simply wasn't met the lack of cleanliness continued onto our second room. The cleanliness was immediately an issue, with dust on surfaces and stains on the bedding as well as the balcony filled with water. This neglect continued into the hallways. The hallways were particularly unclean, with dirty plates, cutlery, and cups left outside rooms, giving the impression of neglect and a lack of attention to detail. It felt incredibly frustrating to encounter such issues, especially where cleanliness should be a priority. I encountered a rude receptionist who not only dismissed my concerns about the cleanliness of my room as well as being put into a room that wasn’t what we had booked. When I attempted to address my issues, their dismissive attitude was both unprofessional, frustrating and also displayed a lack of basic courtesy. Unfortunately, this lack of respect extended to the management as well. When I sought to escalate my concerns, I found the management to be unhelpful and indifferent, further adding to my dissatisfaction. As a guest, it felt like we were more of a burden than valued guest, which is unacceptable for any hotel. Moreover, other members of my party faced similar issues with the reception staff, management and the lack of cleanliness of the hotel and rooms. It was frustrating to witness not only my experience but also that of others being affected by poor service. Unfortunately, the dining experience was equally disappointing. The restaurant opened at 18:30 and majority of the food was gone by 18:45. The food at the restaurant was bland and poorly prepared. There were several instances where buffet items were not replenished, leaving guests with a limited selection and unfortunately that limited selection wasn’t good. It is clear that this hotel is unable to keep up with the off-season pace so I don’t want to imagine the hectic times that come with the summer months. Let's not forget about the elevators in the main building. They were so slow that waiting for one felt like watching paint dry—an agonizingly slow process that tested everyone's patience at least we got our steps in constantly walking up an
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