Marmora and Lake Inn and Victorian Diner

If ZERO was possible, or a negative number, that's how I would rate this formerly beautiful Victorian Inn. I directly booked our room over the phone on Tuesday, Nov 11 for a Friday night Nov 14 stay. I was told Room 4 was booked for us, but I was not made aware of the no refund policy. We arrive at the Inn at approximately 6 pm, relieved that we would have time to freshen up and get to the restaurant at the Inn before closing at 8pm. There is no one at the reception desk but a waitress comes over to tell us that there’s a number posted somewhere that we could call to get someone. While on the phone, a gentleman appears. He clearly doesn’t know what he’s supposed to do but together we find a paper with my name on it. He hands me Key 4. Up 1.5 flights of stairs, key in the door, a young man (owner’s son) pops out of room 3 across the hall and says, ‘oh wait, so sorry but my dad’s friend is staying in there, but I will get you the key for Room 5 which is the same kind of room’. We say ‘okay??’ At this point, I just want to take my shoes off and relax. Room 5 – first stop is the bathroom, only to find dried toothpaste/water spit covering a third of the mirror. So, we take a better look at the room. Carpet has obviously not been vacuumed and there’s a large stain. My husband goes to sit in the rocking chair, and the arm is broken rendering it a hazard. I try to turn the light on over the bed and it does not work. I see a random hanger hanging on the 4-poster bed, so I attempt to catch the pull chain for the fan/light. It still does not work. We discover that the bedside lamp has no lightbulb in it either. The window is not completely shut but a towel has been shoved in the opening. The armoire is missing a handle. So off I go to Room 3 apologetically saying sorry to bother you, but could you come take a look at the room. He takes a look and apologizes saying that he understands our concerns, but he has just returned from school and doesn’t know what’s going on but could he call his dad? I speak with the owner explaining that the room doesn’t appear to have been cleaned between guests, he graciously offers us an upgrade to the Honeymoon Suite, but I asked him if it’s been cleaned, he assures me that he did it himself. Room 1 – The Honeymoon Suite – great expectations First thing I see is a lovely clawfoot tub in the main part of the room and it has a dead bug in it. I peek in the bathroom to find a live bug swimming in the toilet. Bugs outside have been dead for a while, so these are living and breeding inside. We’re done, down the stairs, suitcases in hand and out the door. The owner has arrived and follows us outside somehow shocked that we won’t be staying. We come home on Monday to find that the room was charged on our credit card the day I booked it. So, I call saying that he knows we didn’t stay and he knows why. He keeps telling me that he upgraded us (to an unclean room), he’s a small business and there’s no refunds (n

Was somewhat disappointed. Restaurant not open for either dinner or breakfast. No one there for checkout. Had character but was shabby and dark. Indoor Pool area was overheated and extra charges augmented the price considerably from the one advertised. Needs better decor and upgrades to be an appealing hotel.

Staff was very courteous from greeting to check out. I recommend.