Chateau de Sacy

Chateau de Stacy has terrible accommodations and customer service. I’m not sure if it was a language barrier, but essentially we tried to book a reservation day of and it kept saying error on the web page. Ultimately we decided to pick a different place in Reims for dinner, however hours later we found a confirmation email from Chateau de Stacy regarding a reservation, we called to try to tell them the situation and they were not understanding at all. They said we would be charged 100 euros if we did not show, even though their website was giving us errors. They were not accommodating at all, and it was likely due to there were only 2 other couples in the restauraunt. This was a very unpleasant experience and very disappointed in their customer service.

Our second visit and a lovely stay yet again . Two nights this time , which gave us a chance to explore the area a little. The staff here are all friendly and helpful . Our room ( the Winston Churchill ) could do with some proper hanging space and maybe a shower as well , it’s a large bathroom . Breakfasts seemed improved from last year. On the first night we chose badly and didn’t really enjoy our mains but the second night , when we chose fish to share with seasonal vegetables was delicious. Would definitely recommend

We had the most amazing time at Chateau De Sacy. Everything was perfect, including the service and room. The most beautiful location. We highly recommend this hotel for anyone. a great experience over all. Thank you.