The Bird Exclusive Guest House & Spa

Un lugar para descansar y relajarse. La ayer del personal es fantástica así como el buffet de desayuno con ingredientes de calidad. Piscina y cocteles para disfrutar

The hotel is well outside the city which adds to the peaceful nature of the entire place. There is no elevator so walking up the steps with our luggage was kind of interesting (there are rooms with no steps). The pros of this place are 1) the food is an experience to remember. It is delicious, and unique. The Moroccan tea, the tangine beef, the chicken burger...they even made spaghetti taste great. 2) the swimming pool is awesome; 3) the rooms are really big. We had a great time and cooked to order breakfast which was included was really nice. The only con that I have for this place is that it is really far away (a 200 dirham ride each way to the town). I hope they get a more affordable taxi service (or subsidize the ride to $10 each way) into town. Then it becomes perfection for me.

Avoid - customer service is non existent most of the stay and when it does exist it is a 1/10. We stayed in a junior suite and booked breakfast and dinner through ebookers. When it came to dinner we asked what we could choose from on the menu and was told we had to pay for dinner. I showed on my booking that it included breakfast and dinner but they would not accept it. I showed 3/4 different people that worked there. I asked for the manager, waited over an hour in the lobby area from 7pm to 8pm but he did not come. We then ordered a simple dinner of just a main course and one drink each. When we checked out they refused to let us leave. They would not allow us out the building to the taxi without paying for the dinner and a heavy service fee on top. They said English people are rich, that they are poor, that the manager will take it out of their salaries if I did not pay. There’s were four men standing over me and it was incredibly intimidating. I was crying and eventually said I would pay the bill minis for service charge (the food took a very long time to come and we had to go to the bar for the drinks ourselves). They would not accept this. The taxi driver would not take us to the airport and we almost missed our flight. I would never ever stay here again or recommended to anyone else. The customer service is awful - the man behind the desk is incredibly rude.

This is not a reflection of the staff as they were very nice and helpful. I will explain why the 3. The hotel is beautiful. The first night we had diner which was really nice , the beef tangine was to die for, but there was no music and only one staff working. So we had to wait a bit for the diner. And you felt like you had to whisper as the couple (only one couple) could hear everything you saying. The room was big and beautiful. In the bathroom though, there was a window with no curtain which made you a bit self concious as anybody could see in. The real disappointment was the spa, we booked this specific hotel because of it, to be told they have closed it down and we could have hammam massage but in the city. We decided to leave a day early and checked into a Riad.

I was expecting this place to be nice but it was much so better!! The inside of the building looked cozy and clean and also the room we stayed in two different rooms during our stay) were big, beautiful and super clean. The pool was surrounded by a lovely green garden with trees and flowers. Kitchen was open all day and food could be served either in their inside dining area or outside by the pool, the menu had many options and everything was delicious! The reception and service staff are the most amazing people, super nice and friendly but also extremely professional and skilled at their job! We also enjoyed some excellent and beautiful cocktails that were garnished with flowers freshly picked from their garden and also tried the traditional shisha, all served while we were soaking in the shallow part of the pool. These guys are so great and made us feel genuinely welcomed, safe and truly spoiled. I cannot thank them enough for it, this place for me has just become a holiday destination itself.

This is not A 5 star hotel, more like a - 1 star or 0 star, guy at front desk has zero personality, rooms are dated and in terrible condition, overpriced hostel at best, do your homework, read other reviews online about them, there are better hotels to stay and this dump

I choose The Bird as a overnight stop for our road trip over the Atlas Mountains the next morning as it was on the east side of Marrakech. Our driver missed the entrance initially as the guesthouse is accessed from the sign Le Jardine of L'Hermitage then situated at the end of the road at the right. The accommodation was perfect for our overnighter, we sat by the pool enjoying some wine and the fresh pizza cooked on their pizza oven while the teens played table tennis. The service was attentive, but a bit slow (my only criticism).

Quelle déception ! Si le cadre de la piscine est très charmant, ainsi que la chambre au premier abord, le nombre d'incohérence de service est monstrueux : clim qui ne fonctionne pas, stores électriques défectueux alors vous dormez comme en plein jour avec le store ouvert, pas de pression dans la douche, pas de télé qui fonctionne. Inutile d'octroyer des chambres qui ne sont que de la poudre aux yeux, sans une qualité de service alignée. Ensuite, un nombre incalculable de menaces agressives affichées partout dans l'hôtel rende la situation tendue : règlement intérieur menaçant, interdiction de ramener une boisson ou quoi que ce soit de l'extérieur affichée dès la porte d'entrée (souhaitez moi la bienvenue chez vous avant de m'agresser avec vos interdictions, non ?). Vous devez cocher un "questionnaire" pour le petit déjeuner avec UN choix par catégorie. Une première dans TOUT le Maroc : qu'il s'agisse d'une maison d'hôtes ou d'un Riad, je n'ai JAMAIS vu ça. Je suis à peine assise à la table de mon petit-déjeuner qu'on est encore en train de m'énoncer telle règle, sinon tel prix. Je peux m'assoir et profiter de la vue ou pas ?? Sinon, le supplément pour un verre de jus est à 4 euros, la petite bouteille d'eau 1,5€, la redoul à 5€, le cocktail à 14€. Pardon ?? Quand on veut se la jouer service à la française, avec des prix à la française, on fait en sorte d'avoir une chambre nickel, où tout fonctionne + un service irréprochable. Il n'y a aucun problème à payer ce prix si tout le service est parfait pour une expérience client parfaite aussi ! Et avec un service de qualité, pas des employés affalés dans le canapé en train de crier devant le match de foot pendant que le client passe dans le salon. Les employés sont souriants, mais parlent à peine français ou anglais : prenez des gens avec qui ont peut échanger facilement si vous souhaitez faire payer des prix européens ou américains encore une fois. A priori, aucun responsable sur place. Pareil pour la musique, on passe un petit jazz sympa plutôt qu'une musique techno de festival quand vous avez deux couples et une famille autour de la piscine. Le lieu aurait permis une prestation plutôt sympa et agréable. Malheureusement, quand on veut tourner ça en 100% business avec des extras à tout va sans le service qui va avec, ça ne fait que ressortir tous les manquements de qualité et service. Situé à 20min de Marrakech, voiture obligatoire. Sinon, on peut vous vendre une navette à 20€ le trajet, donc 40€ l'aller retour (un trajet taxi coute 7€ pour cette distance... Encore une fois 3 fois le prix). Cet endroit ne ressemble en rien aux lieux exceptionnels que vous pouvez trouver au Maroc et à Marrakech, au même tarif. Pour l'hospitalité marocaine, on repassera.

Je suis venu avec ma conjointe, mon séjour c’est très bien passé. Endroit reposant, la piscine est top, les chambres aussi et le personnel est très serviable. Le petit point négatif de cet établissement est le petit déjeuner inclus qui manque de diversité et le prix un peu élevé du dîner.