Adam Park Marrakech Hotel & Spa

Hôtel correct. La suite est bien équipée mais mal insonorisée. Nous n’avons pas pu dormir correctement en raison du bruit des voisins jusqu’à 3h du matin. Petit dej correct mais restaurant buffet médiocre.

Great service, very large rooms but very poor and simple decoration, with all the beautiful artisan work available this place should be astonishing, but it isn’t. This is by any means a 5 star hotel , many bus excursions arrive here, the food also is not great, and the location is far away from all the historical sites and attractions. Don’t let the 5 star rating fool you.

Pretty on the outside. Ugly on the inside. The reception staff were not helpful at all. Just very rude. Not 5 star at all. No coffee or tea in room. Bath and shower very unsafe. People said they wouldn't use it because it was too deep and would not get out of it. Very slippery surface and no door or curtain for privacy. Furniture was very old and had a horrible smell. A light was on its way out but kept flashing above my bed. I let reception know and nothing was followed up or fixed. I don't think one person smiled. They all looked cranky very unhelpful.

There were 26 of us in our holiday group. We arrived at this hotel ( described as 5 star) and were shown to what were called standard rooms - I would describe them as basic - tired furniture and decor, no kettle or tea making facilities ,shower over the bath and a hairdryer which didn’t work! We immediately spotted that there was not a shower screen beside the bath. My husband went to reception to report the lack of a screen and was abruptly told that this was normal in standard rooms. The receptionist said that if the bathroom flooded he would send someone to mop up the water! The next morning I attempted to shower but of course the shower did not work. The bath was extremely slippery and in fact very dangerous - no rubber mat was supplied. The technician came and checked the shower and repaired the hairdryer. We think the water supply in such a large hotel affected the flow of water. The bathroom of course flooded without a shower screen.I cannot empathise enough just how slippery and dangerous it was using the shower ( a mere dribble) and the bath. The attitude of the majority of the staff was appalling to the point of rudeness.It was as if they were doing us a favour allowing us to stay in the hotel. We were either ignored or spoken to in an abrupt manner.They were dismissive and arrogant. I would never stay here again or recommend it to others. I intend writing to the Tour company about our experiences here.

The hotel looks beautiful and the rooms are clean. The staff at the restaurant Traviata were very friendly. However, when we arrived, the receptionist told us a bell-hop will take us to our room. We waited, and waited, apparently they forgot about us, so I had to remind them that we are still waiting, and they seems to not knowing what is going on even though we were the only people in the lobby. Then one day, we returned to the hotel in mid afternoon. We asked for food and were seated at a restaurant, only to realized it was a buffet. Since it was already in the middle of the afternoon, they were finishing up lunch, so there was practically nothing left, there were only 4 trays left and every tray is pretty much empty. But they still proceed to seat us there and charged us for full price. All I got was half a portion of lasagna, not something that I would expect from a 5 star hotel.

No tea kettles and cups in rooms. When we called and asked to bring it, the reception reacted with annoyance. Later we asked for the second blanket and received a feedback: “you just called and asked for a kettle and now you are asking for a blanket, well ok”. What kind of service is that? :) later, during the breakfast, I wanted to fill my water bottle with water (breakfast is included in the price of my room). Imagine that the waiter didn’t allow me to do it and sent me to the bar to buy a bottle. And I am not even talking about the fact that the furniture is old and rooms are quite small. The waiters at the breakfast are quite rude. To the extent that you want to leave the place. Definitely not recommended because of the service.