Palm Plaza Hôtel & Spa

Hôtel très vieux avec beaucoup de choses à effectuée Travaux,literie,etc… Ne vaux pas un 5 étoiles du tout

很好的體驗，酒店服務人員十分熱情，幫忙拿行李，換零錢，泳池很乾凈，房間舒適整潔，早餐美味，十分適合度假休閑，很好的體驗，期待未來再次入住

設備老舊，管理差。 很一般的酒店 老日的星級酒店，問題不在於設備舊，在於管理，多是接待團隊。預訂的房問空調是壞的，等了兩小時才給換了一個一樓房間，但是通往花園的門還是壞的，換句話就是誰都可以進來。 這地方遠離景點，太多要改進的地方了！

沒有對比沒有傷害，摩洛哥本地五星級的酒店對比國內和歐洲來講還是差了些，早餐內容也不多。

I stayed at The Palm Plaza Hotel for a conference and had one of the worst experiences ever. They required payment of a pro forma invoice by wire transfer three weeks before my stay, which I did. Upon arrival, they claimed they hadn’t received it, even after I showed proof of payment from my bank. Instead of resolving it, they insisted on placing a hold on my credit card “temporarily.” They promised to fix the issue before checkout, but never did. Now, 1 month after my stay, despite three emails from me and WhatsApp messages from the conference organizer, I’ve received no response, no refund, and they still haven’t released the credit card hold. To make things worse, they invoiced me for an extra day I didn’t stay and still haven’t corrected it. This behavior is unacceptable and feels like FRAUD. Avoid this hotel at all costs!

Not a 5 star experience. Bathroom had cracked and badly repaired tiles, and shower was over the bath rather than separate. Some of the communal areas looked shabby. Food at dinner and breakfast was uninspiring.