Riad Safran et Cannelle & Spa

Terrible place. Run away! The place is decadent with no pool (now is a rain water reservoir ) they overbook rooms so they give you whatever they have. And they try to trick you into believe that is like that. No jacuzzi, no bar… The place is a total scam! Good points : nice food and Muhammad (night manager) really helps you!

This is a traditional Riad with lovely roof terrace. The staff were lovely and very helpful. Our flight arrived late at night and they arranged a taxi to collect us from the airport and they then met us at the taxi and walked us to the Riad which we would not have found on our own in the dark. They were there to answer any questions and responded very quickly to WhatsApp messages both before and during our stay. The Riad is very well located just 5 minutes walk from the main square.

We have booked and paid a deluxe room of 25 m2 and when we arrived late afternoon they informed us that our room was given to someone else and there weren’t any other deluxe rooms free. They gave to us a standard very small less than 10m2 one that there was no space to open our luggage. We had to jumb on the bed as there wasn’t any walkable space on the side. The bathroom was very very small. The ceiling was yellow from moisture. Plugs were broken and out of the position. The swimming pool they advertise is a decorative one and you can’t swim as it is very dirty and very small. The pictures of the Riad have nothing to do with the reality. The WiFi is very unstable and we paid 50 euros charged for data from our provider.

This was our first visit to a Riad, so we did not have any particular expectations. We were most impressed. The Riad itself is very attractive, well maintained and pleasant to be in. It has 9 rooms with ample open areas. Just as important, the level of service offered by the proprietor and his staff was of a very high standard. We ate there on two nights with other guests, and were very impressed by the meals - they compared very favourably (ie were better!!!) than a much more expensive (and highly rated) restaurant dinner we had on another night. Staying in a Riad (at least as we experienced it) is much less impersonal than staying in a hotel, and that may not necessarily be to everyone's taste. We were fortunate in finding new friends which undoubtedly added to our experience, but it would be perfectly possible to not engage with others if you chose. The Riad is quite close to Jemma el Fna (perhaps 5 minutes or so away), but off in a side area which is very quiet. We strongly recommend this Riad to anyone who might wish to visit Marrakech.

amazing people - the staff here is most friendly and helpful people i’ve met in marrakech, especially the boss of the riad! He offered us a lot of help and we’re so much appreciated for it! superb location - nicely located very close to the median and square Last but not least, it is a very beautiful riad, i’d love to stay in the deluxe room next time when i come which was fully booked this time !!

Tout d'abord un grand merci à Hassan et mohamed pour leur gentillesse et leur sourire , les bons petits déjeuners qu'ils nous ont préparé avec les crêpes et gâteaux confectionnés par Malika toujours souriante, et aïcha pour la préparation des chambres , le tout orchestré par Simo, propriétaire du riad, toujours là pour nous conseiller. Encore merci à tout les cinq, nous nous sommes sentis comme à la maison, de plus ce riad est situé dans la médina à 5 mn à pieds de la place centrale et vous avez la possibilité de dîner les bons plats de Malika .