Ibis Marrakech Palmeraie

酒店人員服務態度很好。這個檔次的酒店在馬拉喀什已經是同等類別酒店中不錯的了

沒有水在房間

房間乾淨整潔

Please clean the room properly especially bathroom. We found bunch of hair in the bathroom, red stain on the door, ripped towels, ants in the room. Honestly it is gross ! That's pretty disappointing as it is part of Accor Group. Staff were nice !

When i booked, it said it was 10 minutes from the centre - this is completely false. It is 30 minutes, give or take a minute or two. I also booked because of the pool, but this was exceedingly cold (too cold to enjoy) and then cordened off for the last 4 days of my 5-day trip. We were not offered any sort of compensation as this was one of the reasons why i booked this particular hotel. There are also not enough plug sockets in the room (there are only 2 together next to the window) and no tea or coffee making facilities. Communication with some staff was slightly limited. We were also in a room facing the maim road which was very noisy throughout the night, so you should request a pool-facing room.

Everything was good about the property with the exception the shower was draining slowly. I notified them the first day, and they sent a repairman. He told me it was fixed, but it still was not. They offered me another room, but I was too tired to move. That was the only negative about this hotel. The staff was very courteous but management should do quality checks frequently!