Hotel Kasbah le Mirage & Spa

We loved this place. A quiet area with an old fashioned quirky feel about it. Excellent food and all of the staff were great especially the girls in the restaurant and Youssef at Reception. Yousseff went out of his way to help us by arranging early and late meals and helping us with bookings and the printing of boarding passes. The free shuttle from the hotel to town and back was great too.

Do your research - A Disappointing Family Stay! Extremely Poor Value for Money. This hotel was a huge disappointment and a waste of money. We booked two rooms for our family of six expecting a decent 4-star experience, but what we got was far from it. Honestly, I regret booking this place more than anything. Firstly, the location is TERRIBLE. It's in the middle of nowhere, making it inconvenient for everything. Expect to spend a lot of time, unpleasant travelling and money on transportation just to get to any attractions or restaurants. Closely look on the map where it actually is and what is in the surroundings. Don’t be fooled (like me) by the pictures. And speaking of money, BEWARE of hidden inflated city taxes! Expect no receipts. Make sure you clarify the exact amount before you arrive. They seemed to be charging whatever they felt like, and it felt very underhanded. The "4-star" rating is completely misleading. The rooms were underwhelming, and the overall experience was significantly below what you'd expect from a 4 * of that supposed caliber. No one in my family enjoyed our stay; it was just a disappointment. Finally, the breakfast was pathetic. Limited options and poor quality. Lots of flys everywhere. It just added insult to injury after an already disappointing stay. Overall, this hotel is an extremely poor value for money. Save yourself the headache and book somewhere else. This was a terrible mistake on my part, and I wouldn't recommend this place to anyone. You've been warned!

First time in Morocco and certainly won't be our last. From the outside of the hotel, you don't know what to expect, but the minute you enter, you realise you made the right decision staying here. Tradition inside, the rooms are great, just what you need as a base. The food was great, and drinks were well priced. Lovely and quiet away from the busy old town. They do a shuttle into town and back twice a day, but if these times don't suit will organise a taxi at a great price, and they will come back and collect you when you call them. What made this stay incredible was the staff, so friendly and can't do enough to make your stay memorable. Arriving at the hotel at 10.30pm they made sure that we got a 3 course meal after a long day travel. They also offer spa facilities which we did on our last day having a traditional hammam exfoliation and massage. They staff even allowed us to keep the room for an extra few hours so we could get showered and freshen up before leaving. 5⭐️ really don't want to leave.

It's a bit of a surprise when you drive up to this hotel as you will encounter lots of litter, children begging, a collection of unfinished/breeze block structures on the doorstep (which you can clearly see from the hotel). However, we had a friendly and positive greeting from all of those who worked at the hotel. The traditional hotel design is also impressive. Negatives - The experience didn't represent the current 4 star rating. For example, the main menu food was a basic selection of western-style cafe foods - reheated lasagne with no salad, a tiny portion of basic chips with chicken skewers and chocolate ice-cream straight from the 80s - synthetic and cheap tasting. The menus were also surprisingly dirty, headings written in biro etc. - definitely need replacing, or at least a wipe! I understand that you can book tagine a day in advance, but this isn't obvious until you see someone else eating it. Local area doesn't really feel safe for visitors to explore and lacks any amenities. Parts of the building need some love and attention/a refresh. Although there was a spa menu in the bedroom, there was no information booklet or refreshments menu/local info/emergency numbers, local tours info etc. This would have been useful (and usual in a 4 star hotel). Some really noisy plumbing sounds throughout the night and odd smells coming from the sink. Positives - Useful shuttle to and from town, helpful and friendly staff, gorgeous views from the roof (towards the mountains), traditional feel. The roof area is stunning first thing in the morning and you can spot masses of hot air balloons in the distance if you're early enough. I enjoyed the peace, the birdsong and watching the stray dogs and farmers from the property. Although we weren't impressed with the eve/main menu, we enjoyed our breakfasts - a selection of breads, yoghurts, coffee etc. with visiting little birds in the dining area. Some pleasant, authentic communal areas and the veranda is lovely. With any luck, the unfinished buildings surrounding the property will be completed at some point! The view to the left of our balcony was great (the view to the right was not). This hotel could be amazing, with a few tweaks, attention to detail and some basic improvements to the immediate surroundings. However, we did enjoy our stay.

Staff were all great, couldnt do enough for you. Rooms were clean and bed was very comfortable. Sun terrace on the roof had great views of the sun set and sun rise, lovely for just relaxing and sun bathing, nice quiet location, there is a lovely pool but not heated. Free shuttle service in and out of Marrakech centre twice a day and hotel will order you a private taxi if you require it. Menu is limited but of good quality.

This hotel will definitely not be everybody cup of tea? It is not a spa hotel on English/European standards. We enjoyed its peace, authentic decor and rooftop terrace. It is clean and towels are changed everyday. Staff are friendly. The beds are comfortable and the food is good. However it is a set menu if you are half board with no choice. You will struggle if you dont like Tagine and there isnt anywhere else to walk to for food. The highlight of the hotel is the roof top where on a clear day you have a fantastic view of the beautiful snow capped Atlas Mountains. Do take your own towel or throw to put down to lie on as we witnessed sweaty people leaving damp patches on the throws which don't ever get cleaned. Alcohol is available but not necessarily plentiful and expensive. Not a place for children as the pool is freezing. That's why all the photos show it empty. The jacuzzi is empty and broke. The sauna isn't working. No robes in spa area. 1 towel per guest no extra ones for sun loungers. The hotel itself is traditional style and very attractive inside but very rustic and in need of repairs. Our room had a dripping toilet which was annoying through the night. The walls are damp and flaky. There is a free shuttle a couple of times a day. You have to book this 24 hours notice. Outside of this a taxi will cost you under £10 each way during the day and a little more in the evening. The surrounding area is extremley poor and if you do venture out children follow you everywhere begging. We didnt find any coffee place as another person mentioned. We didn't find any lad selling cake either. Everything is about making money. Everything has a price. The quad bikes are overpriced and we booked ours through Getyourguide App which I stronlgy recommend. The rooms are attractive but basic. No fridge, hairdryer or kettle. Take a bottle of water with you as they charge you double. There is a smell of donkey poo. Make sure you take printed boarding passes for return flights as the airport dont scan online ones and you will be charged to print them off. I enjoyed the laid back feel of the hotel and friendly staff however it felt like everything the hotel does is for profit not customers. Therefore we won't be returning.