Royal Mirage Deluxe

Royal Mirage Deluxe recensioner

Royal Mirage Deluxe

RUE DE PARIS, Marrakech, Marrakesh-Safi, 40000, MoroccoVisa hotellinformation
Royal Mirage Deluxe
Royal Mirage DeluxeRoyal Mirage DeluxeRoyal Mirage Deluxe
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Gästrecensioner

3.8/5
Bra
88 recension
Verifierade recensioner
Läge och interiör4.0
Bekvämligheter3.5
Service3.8
Renlighet3.7
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Alla recensioner(88)
Positiva recensioner(74)
Recensioner med foton/video(32)
Vänlig ägare(22)
Utmärkt vistelse!(19)
Stora rum(10)
Utmärkt pool(10)
Utmärkt för affärsresor(7)
Negativa recensioner(14)
Gästanvändare
Standardrum
Bodde på nov. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 22 dec. 2024
Bästa läge, bra service och god mat.
Gästanvändare
Deluxe tvåbäddsrum (två sängar)
Bodde på dec. 2024
Res med vänner
34 recension
4.5/5
Utmärkt
Publicerades 7 feb. 2025
Massive rooms , right next to market , staff friendly and helpful big swimming pool , bar on site , found hotel to have no atmosphere super quiet only seen us 2 and 2 guests whole time ,
Översätt
6/14
Gästanvändare
Standardrum
Bodde på jan. 2025
Par
1 recension
1.7/5
Publicerades 15 feb. 2025
There were several female receptionists, but they were busy on the phone and chatting and did not respond to guests. On the other hand, the male staff were very accommodating. I am grateful to the person who gave me mint tea and the doorman. Mysterious phone calls were made to the room many times. However, when we requested bath towels, no one showed up. They did nothing to solve the problem, and it was a waste of time to wait.
Översätt
Gästanvändare
Deluxe tvåbäddsrum (två sängar)
Bodde på jan. 2025
Par
2 recension
4.7/5
Otroligt
Publicerades 12 feb. 2025
Antique atmosphere, very good service, incredible welcome tea, best tea in the city!
Översätt
Gästanvändare
Standardrum
Bodde på dec. 2024
Par
5 recension
1.0/5
Publicerades 11 jan. 2025
During our stay at this hotel, we encountered an extremely disappointing service experience. In the evening, we discovered that the bathroom had no hot water, and the water quality was extremely dirty. We immediately reported the issue to the front desk, and they assured us it would be resolved within 30 minutes. However, two hours later, the problem remained unresolved. The front desk then arranged for us to change rooms three times, but the same issues persisted in every room. What was particularly frustrating was that each time we were told it was the “last available room,” yet they continued to offer us more rooms. This repeated dishonesty and evasive behavior from the front desk were unacceptable. Unable to tolerate the hotel’s poor service and facility issues, we decided to leave and switch to another hotel that very night. This experience left us deeply disappointed with the hotel’s service and integrity.
Översätt
Gästanvändare
Standardrum
Bodde på jan. 2025
Par
1 recension
3.7/5
Publicerades 2 feb. 2025
Being a 5* hotel, it had facilities and ambiance but lacked in certain things. The room didn’t have any coffee or tea making facilities. The bathroom was run down and required touch up. Breakfast arrangement were weared! The hot breakfast such as eggs was cooked outside the main area in open, which was cold and one had to bring it inside! Room service lacked efficiency and had to call them few times to get things done.
Översätt
———annm
Deluxe tvåbäddsrum (två sängar)
Bodde på dec. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 3 feb. 2025
One high point to note is the staff is super friendly. All very well English spoken, no communication issue. Only one point to highlight - we can literally hear the next room conversation. In the morning I heard the next room’s phone alarm… Overall is a very good hotel I would say. Would recommend.
Översätt
WAQAR IKRAM
Standardrum
Bodde på dec. 2024
Ensamresenärer
11 recension
2.7/5
Publicerades 5 feb. 2025
Room was old and Broken facility. I would never recommend to stay in this property for this Price. Also there is no free water Provided within the room.
Översätt
Gästanvändare
Standardrum
Bodde på okt. 2024
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 24 nov. 2024
The lobby and public spaces in this hotel are truly impressive. The rooms are big and clean, with clean sheets and a comfortable, firm bed. The rooms are not as impressive as the lobby, but they are big rooms with a standard layout and balcony. The swimming pool is big and clean. Nice friendly staff. The breakfast selection is great, the only niggle being that the coffee is instant coffee (quelle horreur). Very convenient for the airport. Top top: if you use the Google maps directions function, and are willing to walk a bit, it is really easy to get the public bus to/from the airport for the princely sum of 4 MAD each way.
Översätt
Gästanvändare
Standardrum
Bodde på juni 2024
Par
28 recension
5.0/5
Enastående
Publicerades 6 aug. 2024
Very very bad hotel, room was super hot.
Översätt
Anonym användare
Deluxe tvåbäddsrum (två sängar)
Bodde på maj 2023
Res med vänner
7 recension
5.0/5
Enastående
Publicerades 12 juni 2023
good stay, i will visit again
Översätt
coumal hassan
Bodde på mars 2023
Familj
1 recension
4.0/5
Mycket bra
Publicerades 25 apr. 2023
It was very good and the service was excellent specially the the lmsaman maker we will definitely come back to this hotel inchallah
Översätt
rocktheworld
Bodde på aug. 2022
Affärsresenärer
136 recension
2.5/5
Publicerades 14 sep. 2022
The hotel location was just ok. Very big swimming pool and well maintained. Gym facilities was just basic. Breakfast spread was good. The only problem is the reception. Very rude and not friendly. I have waited for 30 minutes to get my room sorted. Never say sorry. Plus, there were No welcome drink. No introduction for the hotel and the facilities. Very bad hospitality. The furnitures were old. Pillow and bed were smelly. Wifi connection was bad too. What a “5 star”. Totally Not recommended!
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We regret to hear about your experience and apologize for any inconvenience caused. At Royal Mirage Deluxe, we strive to provide exceptional service and hospitality to all our guests.Regarding your comments, we would like to clarify that our hotel is known for its prime location, expansive swimming pool, and well-maintained facilities. Our gym is equipped to cater to a variety of fitness needs, though we apologize if it did not meet your specific expectations.We take great pride in our breakfast offerings and are delighted that you found them enjoyable. However, we are sorry to hear about your experience with our reception staff. Please rest assured that this is not typical of the high standards we aim to maintain. We have addressed this issue internally to ensure it does not recur.As for the amenities, including welcome drinks and introductions to our facilities, we provide these as part of our standard service and regret any oversight that occurred during your stay. We constantly strive to improve and will use your feedback constructively to enhance our guest experience.Regarding the furnishings and cleanliness issues you mentioned, we assure you that all our rooms undergo regular maintenance and cleaning to ensure comfort and hygiene for our guests.Regarding the WiFi, we apologize for any inconvenience caused and are actively working to improve the connectivity throughout the hotel.We sincerely value your feedback as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we are known for.Warm regards,
Jon Rowland
Bodde på nov. 2022
Ensamresenärer
1 recension
3.2/5
Publicerades 20 dec. 2022
Great location. But the hotel is not 5 star, the front lobby was fancy but the rest is not well maintained with my room having a broken door handle to the bathroom and the balcony. The telephones didn't work either. The shower water pressure came and went, and the temperature was going hot and cold. The statement of three restaurants is bold with only one being in operation when I was there, one was closed and the last didn't exist. I bought lunch from the restaurant one day and it cost £30!! for lamb skewers, French fries and chocolate mouse, which were poor quality and very disappointing.
Översätt
Gästanvändare
Bodde på okt. 2022
Res med vänner
1 recension
4.5/5
Utmärkt
Publicerades 16 jan. 2023
Good location near. The centre I recommend this hotel for its services and rooms services plus a reasonable price. I’ll go back and stay in such a fantastic architectural interior design.
Översätt