Palais Khum

We stayed at this hotel during our 2 day trip to Marrakech. We liked the hotel very much thanks to its authentic design, clean, spacious and luxurious rooms. On top of that, the staff was extremely polite, respectful, hospitable and friendly. It was also incredibly convenient to be close to historical sites. I would definitely recommend it to everyone.

Palais Khum Marrakech is the best boutique hotel in the heart of the old town. Manager Mervan is very attentive, polite and hospitable young man. Other staff are egually good. The hotel rooms are designed in accordance with traditional Moroccan motifs, are clean, spacious, and quite large. We went as a group of five. We loved everything about it. I highly recommend it.

Twelve of us spent a luxurious week at Palais Khum and we all loved it! This was my 5th time in Morocco and my second time staying at Palais Khum. As someone who works in a people industry, I know what to expect, I understand the cultures, and I also let my guests know what to expect. I lead wellness and culture retreats. We did stretching, yoga, and meditation on the beautiful rooftop in the mornings. Our meals were wonderful. The wait staff, chef and kitchen team is talented. The couple times there were mix-ups (a large group eating there numerous times in one week - that is bound to happen) they were fixed immediately and with grace. The wait staff is notably attentive and warm. The rest of the team who took care of us were always ready to help with a smile. Communication was clear. Reservations that I requested were all handled professionally. Our trip was smooth and largely because of the Palais Khum team working so well with me. The space is beautiful! Spending a whole week in a place, you want a little room to spread out, and traditional riads do not supply that. Palais Khum offers space that we need, beautiful decor that combines traditions with modern. The neighborhood is quiet, but sometimes there can be noise in the front rooms. Bring ear plugs if you are a light sleeper, or reserve one of the other rooms. The location makes it easy to get to all the sites within the Medina and also easy to get close transportation. I loved it, as did my 11 guests! I will definitely be going back with more people!

Absolutely fabulous Riad, lovely rooms, big bonus having a bar for a glass of wine before going out. Staff were wonderful. Would recommend the upstairs room leading onto the terrace, so light and warm. Our lovely waiter made me a lovely coffee every morning , black coffee with hot milk on the side. On our last day we had to leave early and our lovely waiter came to see us off and made me my coffee even though it was his day off. Really appreciated these small touches. Wonderful experience, all staff were amazing.

Walked past and noticed Palais Khum did a deal for 30 min massage, access to heated pool and lunch for 450 DIR pp. We thought this was an excellent deal so booked 3 days before. We paid a 400 DIR deposit for 2 people. We booked the massage for 1pm and were told the pool opened at 11am. We arrived at half 11, and it seemed like they didn’t know our booking despite having a receipt and paying a deposit. We were shown to the pool area and given towels. The pool was definitely not heated!! No offer of WiFi or water. We were also told our massage would not be until half 1. The massage was full body and lasted maximum 20 minutes. Whilst the massage itself was good, it felt very short! Changing facilities felt quite open. Shower available in bathroom, no shampoo. Lunch was a set menu - capris salad, ravioli & chocolate crepe , all which was outstanding! This really made the spa deal worth its money.

"An exceptional stay! As soon as we arrived, we were welcomed with great Moroccan hospitality. The rooms are elegantly decorated, mixing traditional charm and modern comfort. The garden and swimming pool offer a peaceful setting, perfect for relaxing after a day of visit to Marrakech The staff is attentive and always available to meet our needs The breakfast, varied and delicious, is a real treat to start the day. Thank you to the whole team for this wonderful stay – we will come back. without hesitation!