Gästanvändare
31 december 2022
Firstly, in terms of location…while the Riad is within the old city Souks, it is tucked away in the back alleys a little. Not difficult to find but a good 3-4 mins walk off the main souk alley. Also, if you are arranging pick-up or drop offs, that’s a good 12 mins walk from the main road. Worth considering if you’re not a light packer like me. Rooms are well appointed albeit on the smaller side. My biggest gripe is the service, I paid nearly £400 per night on 30/12. If you’re paying this sort of money, you’d expect great service. They’re very laid back and casual. Only 3 teams members in total. One housekeeper and 2 front of house (one during the day and another overnight). Mohammed who is the Riad Manager was extremely rude during check out. Left the property unattended with just the housekeeper who doesn’t speak much English. I needed help with my luggages (local porters operate in the area who help visitors). Asked Mohamed to organise one for me. He told me that he will organise it right away but he didn’t. Then was giving all sorts of excuses. Lies which I didn’t appreciate. Unfortunately that left a very sour taste in my mouth. I was shocked by his treatment. Kept talking over me and didn’t even apologise. The value of money for this stay simply wasn’t there. There are other Riads where I have stayed in the past who take more pride in the service they provide. This isn’t one of them.
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