Selman Marrakech

Have just spent 5 days at this beautiful hotel and was completely blown away by every aspect of it from the stunning decor to the wonderful service from every staff member. It really is a luxury experience and one I will never forget.

A nightmare! Never again, we do not recommend it. We stayed for 3 nights with our 3-year-old daughter. The hotel is indeed very beautiful and luxurious. The facilities are good. Worth highlighting is the Sabo restaurant, where we were very well looked after with every attention — even better than in the hotel itself. Prices are extremely high for what they offer. We have traveled all over the world, and this was perhaps the place where the service was the worst. We are used to staying at this type of hotel in various countries around the world, and we have never had such a disappointment. Breakfasts are far too expensive for the limited variety they offer and are not included in the nightly rate, which is already extremely high. Since the breakfast quality left a lot to be desired, we chose to order room service on the other two mornings, and once again, we were disappointed. On the first order, we waited 2 hours. We called again and were told they had no record of our order in the system and could not explain why. We then had to wait another 40 minutes and only had breakfast close to noon. As if that wasn’t enough, on the last night we ordered breakfast in the room again. The order came wrong, with fewer items than the previous day’s order — yet we paid more. It came with an enormous amount of bread and no butter to go with it. Ridiculous! One is paying hundreds of euros per night and even a simple butter is a complication. We asked to speak to management, and they deducted from the bill the order that had not arrived as requested. Additionally, they allowed us to stay a few extra hours before check-out. We expected that, after such a bad experience, they would offer us breakfast so that the stay would not end on such a low note. We hardly felt like spending another cent in this establishment, but we did order a dish at the pool bar. When the agreed check-out time arrived, we received a call from reception saying that we should have already checked out (unacceptable). We checked out, reviewed the charges, and saw that only part of the breakfast had been adjusted. We also noticed that the dish we had ordered at the pool did not appear on the invoice, so we assumed that since the breakfast (which was terrible) had been charged anyway, they had offered us the lunch dish as a courtesy! We were completely wrong! After we had already paid, an employee came after us (when we were already inside the taxi) to collect payment for that dish, as if we were stealing something! Terrible experience, never to be repeated! A disgraceful level of service. We do not recommend this place to anyone!

I have traveled the world - and this is now my most favorite hotel ever - the people are amazing - the grounds are so lovingly cared for - and the horses - there is not even enough words to describe how special they are! Karima took care of our suite - and she was truly fantastic! I had the best message I have ever had - they are so skilled in knowing the pressure points - amazing experience - I can't thank all of the staff enough for being so wonderful to me - I will be back - hopefully very soon! Thank you to all!