Gästanvändare
13 juni 2024
My name is Chrissy. I was staying at the Nassim Hotel in Marrakech with my boyfriend. We had a very unpleasant experience at the hotel. We made our reservation through the "Love Holidays" website. The room we were given is nothing like the one in the pictures. It is not clean at all. Additionally, the website stated that we would have access to all the facilities, such as the sauna, Turkish bath, gym, spa, beauty salon,massage and more. However, none of these facilities are in the hotel, they are all OUTSIDE, and you have to PAY for them, even though it was stated that they were included. Our first dinner was awful, although the breakfast was okay. We are extremely disappointed with the service and I want Love Holidays to give us a full refund.
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