Gästanvändare
31 januari 2023
The management of the hotel would be wise to refer to Grand Hotel Palace as 4 stars instead of 5 stars from now on. That would be more in balance with the service provided. From a 5 star hotel you expect the staff to go above and beyond to make your stay an unforgettable one. At Grand Hotel Palace this is definitely not the case. In advance we had read in the description that there was a swimming pool with pool service, there was also a well-regarded restaurant and a number of bicycles were available so that you did not have to walk all the way to the center of Marsala. On arrival we were told that the restaurant was closed and no, we could also forget about a snack by the pool or in the room. If we wanted a drink by the pool we had to bring it ourselves from the bar. To top it all off, the bicycles also turned out to have been "stolen", so we could forget about those too. Well, there you are, at the counter of a so-called 5 star hotel and even if those bicycles were really stolen, then as a 5 star hotel you would move heaven and earth to ensure that replacement bicycles (borrowed from a local bicycle dealer) where available the same day and no, they couldn't help us with renting a bike from a local rental company either. As said: 4 stars at most.
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