Odalys City Marseille Centre Euromed

I really like the decoration style of the hotel, it has a feeling of Greek style. But the hotel does not provide slippers and toothbrushes, which has caused us inconvenience. In addition, the hygiene of the hotel needs to be improved. After staying at the hotel for two nights, we all experienced varying degrees of itching on our bodies.

Very disappointing stay: The hotel sits next to an overpass. My room was in 4/F and the overpass was just at the window. There was no view and the window did not offer an ideal soundproof protection. I got awaken by the cars driving by each morning during my stay. Also, towels are not changed for two night stay, and when I requested them to be changed, I was told that towels are only available at reception and I need to go down to collect myself. When I called the reception, I could not understand what was said due to accent and I asked for clarification - the receptionist just hung up without any explanation. I did not feel I was being treated with respect or care when I stayed at this hotel. I would never book this hotel if I had a second chance.

did not refund me my deposit. for some reason they didn't refunded my deposit. speaking to them " they had an error on there system" and they said its there fault, trying to sort this out I kept calling to speak to the manger as the manger is the only one who can sort it out. after calling and calling the manger finally called me back to say he will send the money to a different card as they couldn't sent it back to the same card ( amex ). the manger called me at a time when I couldn't talk or had time to be given card numbers, so I asked him to call me back in a few hours, never heard from him again and never got my refund.

One of the best hotels I’ve been to. The staff are very kind and considerate. The entire hotel was super clean and well decorated too.

No room clean service, no refill anything.

Generally satisfied staying there