Alex Hotel & Spa

Very nice hotel,next to the train station,about 10-15min from port.Helpful and friendly staff,amazing breakfast!

We chose the location because it is close to train station.  The hotel definitely serves the purpose.  Room is clean.  Staffs are friendly and helpful.  The breakfast is good and worth it’s value.

Very good staying experience.

Magnifique boutique hôtel à deux pas de la gare St Charles Séjour parfait Mention particulière pour la disponibilité et l’amabilité du personnel

Super chambre, tres propre et confortable. Une cour intérieur en +. Le personnel est tres accueillant

Très bien, superbe spa!

Spa kostet extra!

The staff were all polite and friendly but there were many problems with the apartment. The toilet seat, freezer and sink drainer were broken. Despite being described as a "fully equipped kitchen" there were no cooking knives, corkscrew or other things such as a peeler so it was a challenge to cook a meal The air conditioning was very good though and quiet enough to run at night. We were given a corkscrew and a knife for our second day I sent an emailed detailing my concerns to the management but it was never acknowledged

The room was fine, the en suite bathroom excellent, the breakfast good. But the air conditioning was a real problem. When I arrived in my room, the temperature was recorded at 27.5. I immediately tried to reduce that, but the minus button on the control unit was not working. I rang reception, who said they would reduce my room temperature from there. Going out a few minutes later, I asked if something could be done about the control unit in my room. Having checked that the unit was indeed non-functional, they said I should just phone down when I wanted a change in temperature. Did they really expect me to get up during the night and have a phone conversation with reception every time I felt a bit hot? Early morning, after a non too comfortable night, the room temperature was 25.5 when I phoned down to have it reduced again. Now, a professional hotel would in the first instance check such items as the air conditioning controller between guests. Failing that, they would organise an immediate repair (it was about 1600 when I arrived, not too late to find someone to fix it surely), or a room change. As a final resort, they would offer the guest a refund of some sort to recompense them for the inconvenience. But not this place - they take the money, but don’t provide the service.