Citadines Connect Sydney Airport recensioner

Svar från boendet: Dear Bells,Thank you for your fantastic 4.2 rating and your glowing review! We're absolutely thrilled to hear you had such a wonderful stay and that you're already planning your return.We're so glad you found the king bed comfortable and that you loved the swinging chairs on the top floor – it's definitely a guest favorite for plane watching! We're happy you found the amenities and cleanliness to your satisfaction, and especially delighted that you were pleased with our service.We appreciate you taking the time to share your experience, and we can't wait to welcome you back for another enjoyable stay!Warmest regards,AmyAssistant Guest Service Manager

Svar från boendet: Dear Anonymous,Thank you for your wonderful feedback! We are delighted to hear that you had an excellent stay and enjoyed our friendly service, welcoming environment, and beautiful views. Your kind words motivate our team to continue providing exceptional experiences for our valued guests. It was our pleasure to have you with us, and we look forward to welcoming you back for another memorable stay. If there is anything we can do to enhance your next visit, please do not hesitate to let us know.Best regards,NileshGuest Service Officer

Svar från boendet: Dear Allan,Thank you for sharing your feedback. We’re delighted you appreciated the hotel's artsy ambiance, city views, and proximity to the airport. Your suggestion about transportation is valuable, and we’ll continue striving to enhance convenience for our guests.Best regards,NileshGuest Service Officer

Svar från boendet: Dear Guest,Thank you for your wonderful feedback! We are delighted to know that you had such a positive experience. Your happiness is our priority, and we truly appreciate your kind words. We look forward to welcoming you again soon!Best regards,NileshGuest Service Officer

Svar från boendet: Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience, and we're sorry to hear that your stay in Room 207 on level 2 was not up to your expectations.We understand that you rated your overall experience a 3.5, with the following scores: Surroundings 4, Amenities 3, Cleanliness 2, and Service 5. We are particularly concerned about your cleanliness rating of 2. A dirty room is unacceptable, and we sincerely apologize for this.We are taking your feedback seriously and will immediately investigate the cleanliness issues in Room 207. We will also review our cleaning procedures to ensure this does not happen again.We are glad to see you rated our service a 5. We always aim to provide excellent service to our guests. We hope that despite the cleanliness issues, the service you received was positive.We value your feedback and hope you will consider staying with us again in the future so we can demonstrate our commitment to providing a clean and comfortable stayWarmest regards,AmyAssistant Guest Service Manager

Svar från boendet: Dear Wong,Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that you had an excellent experience and appreciated our service and hygiene standards. Ensuring a comfortable and memorable stay for our guests is our top priority, and your recognition motivates us to continue providing exceptional hospitality. We truly value your support and look forward to welcoming you again in the future.Best regards,NileshGuest Service Officer

Svar från boendet: Dear Guest,Thank you for your detailed feedback! We’re glad to hear you found our hotel nice and convenient, especially with the views of the planes and the late check-out. We appreciate your note about the parking fee and will keep it in mind for future guests. We hope to welcome you back soon for another pleasant stay!Sincerely,KaranGuest Service Officer

Svar från boendet: Dear Simon.N,Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused during your stay, particularly regarding the air conditioning issue and our team's lack of timely follow-up. This is certainly not the standard of service we aim to provide, and I truly regret that we fell short. Please be assured that your comments have been shared with the relevant departments for immediate review and improvement. We value your feedback, and I hope we will have an opportunity to restore your confidence in a future visit.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney

Svar från boendet: Dear AnSw,Thank you very much for choosing to stay at Citadines Connect Sydney Airport and for taking the time to share your kind feedback. We are delighted to hear that you found our location convenient, and that our clean, quiet rooms and friendly service contributed to a pleasant stay. Your comments are a great encouragement to our team as we strive to provide a comfortable and welcoming experience for all our guests. We look forward to welcoming you back in the near future.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney

Svar från boendet: Dear Guest,Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear you found the room comfortable and peaceful despite our close proximity to the airport. We're also pleased you appreciated our sustainability efforts—it’s something we’re continuously working to improve. Your feedback is truly valued and encourages us to keep providing a restful and responsible stay for all our guests. We look forward to welcoming you back in the near future.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney

Svar från boendet: Dear Frankie,Thank you for your kind words and for being a valued repeat guest. We are delighted to hear that you enjoy your time with us. Your support inspires us to continue providing excellent service. We look forward to welcoming you again soon.Best regards,NileshGuest Service Officer

Svar från boendet: Dear Guest,Thank you for your lovely feedback. We’re delighted to hear you enjoyed the view and had a pleasant stay at our hotel. We look forward to welcoming you again in the future!Best regards,KaranGuest Service Officer

Svar från boendet: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing these issues to our attention.  We understand your frustration with our current housekeeping policy. We acknowledge that the on-request system can be inconvenient, and we regret that it negatively impacted your stay. We are currently reviewing this policy and the rationale behind it, taking into consideration guest feedback like yours. We understand your point about the added work for staff and the potential for miscommunication, and we are evaluating alternative approaches that balance cost efficiency with guest comfort and convenience. We want to assure you that our primary focus is the guest experience, and we are committed to finding a better solution.We are also very concerned to hear about the poor housekeeping standards you experienced. This is unacceptable, and we are addressing this immediately with our housekeeping team. We will be reinforcing our cleaning protocols and conducting thorough inspections to ensure that all rooms are cleaned to the highest standard, including proper cleaning of toilets and wash basins. We will also be retraining our staff to ensure consistency and attention to detail.We value your feedback and are committed to making the necessary improvements. We hope you will consider giving us another opportunity to demonstrate our commitment to providing a positive guest experience.Sincerely,Citadines Connect Sydney Airport

Svar från boendet: Dear Guest,Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you found our location convenient and that our shuttle service met your expectations. Providing a seamless and comfortable stay for our guests is our top priority, and your positive feedback motivates us to continue delivering excellent service. We truly appreciate your support and look forward to welcoming you again in the future.Best regards,NileshGuest Service Officer