Citadines Connect Sydney Airport

Citadines Connect Sydney Airport recensioner

Citadines Connect Sydney Airport

121 Baxter Rd, Mascot, New South Wales, 2020, AustraliaVisa hotellinformation
Citadines Connect Sydney Airport
Citadines Connect Sydney AirportCitadines Connect Sydney AirportCitadines Connect Sydney Airport
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Gästrecensioner

4.4/5
Mycket bra
226 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.4
Service4.3
Renlighet4.5
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Negativa recensioner(11)
Allan loves home and travel both
Premium Ekonomirum
Bodde på nov. 2024
Ensamresenärer
5 recension
4.0/5
Mycket bra
Publicerades 19 dec. 2024
A bit of a hike from the railways station, but can always Uber. Lovely artsy business hotels with great views of city & particularly the airport.
Översätt
Svar från boendet: Dear Allan,Thank you for sharing your feedback. We’re delighted you appreciated the hotel's artsy ambiance, city views, and proximity to the airport. Your suggestion about transportation is valuable, and we’ll continue striving to enhance convenience for our guests.Best regards,NileshGuest Service Officer
Akeng23
Rum i budgetklass
Bodde på jan. 2025
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 5 feb. 2025
All good all good allllll gooddddddddd All good all happyyyyy
Översätt
MHLEEMEL
Rum First Class
Bodde på okt. 2024
Familj
42 recension
4.5/5
Utmärkt
Publicerades 25 nov. 2024
Hotel is in a good location and generally clean. The only issue is that they forget to do housekeeping for two night.
Översätt
Svar från boendet: Dear Guest,Thank you for your feedback. We’re glad to hear that you enjoyed our location and found the hotel generally clean. However, we sincerely apologize for the oversight with housekeeping during your stay. This is certainly not the standard we strive for, and we will address this with our team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to welcome you again soon.Kind Regards,KaranGuest Services Officer
RovieH
Premium Ekonomirum
Bodde på sep. 2024
Par
5 recension
4.0/5
Mycket bra
Publicerades 22 okt. 2024
Nice average hotel close to airport. Can see some of the plane from our room (3rd floor) gave us an extra 30 minutes as late check out. Unfortunately has to pay $30 per night for parking so keep that in mind. Some hotel has free parking if you checked in. 15 mins walkin to the train station too.
Översätt
Svar från boendet: Dear Guest,Thank you for your detailed feedback! We’re glad to hear you found our hotel nice and convenient, especially with the views of the planes and the late check-out. We appreciate your note about the parking fee and will keep it in mind for future guests. We hope to welcome you back soon for another pleasant stay!Sincerely,KaranGuest Service Officer
Frankie T
Rum i budgetklass
Bodde på nov. 2024
Par
3 recension
5.0/5
Enastående
Publicerades 9 dec. 2024
Good place. I have been here few times.
Översätt
Svar från boendet: Dear Frankie,Thank you for your kind words and for being a valued repeat guest. We are delighted to hear that you enjoy your time with us. Your support inspires us to continue providing excellent service. We look forward to welcoming you again soon.Best regards,NileshGuest Service Officer
Ellaisha
Premium Ekonomirum
Bodde på dec. 2024
Familj
4 recension
4.7/5
Otroligt
Publicerades 14 jan. 2025
Nice view nice hotel
Översätt
Svar från boendet: Dear Guest,Thank you for your lovely feedback. We’re delighted to hear you enjoyed the view and had a pleasant stay at our hotel. We look forward to welcoming you again in the future!Best regards,KaranGuest Service Officer
milkcow
Rum Business Class
Bodde på nov. 2024
Familj
21 recension
2.2/5
Publicerades 29 dec. 2024
we had booked 2 business class rooms, and arrived a little earlier than check in time and we asked if perhaps one of the rooms would be available for baby to take a nap, they gave us the room but charged us $60 extra. No amenities provided, however most things u need will be available - you just have to pay for it
Översätt
Svar från boendet: Dear milkcow,Thank you for your feedback. We understand your perspective on the early check-in fee and the availability of amenities. We aim to be transparent about our pricing and policies, including those related to early check-in, which are designed to cover the costs associated with preparing rooms outside of standard check-in times. We are also reviewing our amenities to ensure we provide appropriate value for our guests. We appreciate you bringing these points to our attention.Warmest regards,AmyAssistant Guest Service Manager
Gästanvändare
Premium Ekonomirum
Bodde på okt. 2024
Ensamresenärer
16 recension
4.2/5
Mycket bra
Publicerades 25 nov. 2024
It's a great place to stay if you have an early morning flight and the interior of the hotel is funky, modern, spacious and colourful. The customer service from the hospitability staff can be better as the young male staff seemed more preoccupied with his tasks than providing great customer service. There needs to be vegan gluten free meals available as there were nothing for vegans except for plain pringles and Smith's originals. The toilet button should be positioned higher instead of closing down the toilet lid in order to find the flush button and the shower sewer needs to be more wider as the water was overflowing onto the bathroom floor. I booked a shuttle bus to domestic airport early in the morning for my flight and it would be great if this service was offered in the evening at Mascot station for those getting to the airport for an early morning flight with heavy luggages. Other than that, comfortable bed and bedroom and immersive reception and cafe area.
Översätt
Svar från boendet: Dear Guest,Thank you for your thoughtful feedback. We’re glad to hear that you enjoyed the hotel’s modern, spacious, and colorful interior, as well as the comfort of the bed and the reception and cafe areas. We also appreciate your comments regarding customer service, vegan and gluten-free meal options, and the bathroom facilities. We’ll be sure to address these points with our team to improve future guest experiences. Your suggestion for evening shuttle service is also valuable, and we will look into this for the convenience of our guests. We hope to welcome you again soon!Kind Regards,KaranGuest Services Officer
GorGor
Premium Ekonomirum
Bodde på apr. 2024
Affärsresenärer
6 recension
3.7/5
Publicerades 6 maj 2024
The hotel is under Accor Hotel Group, Behind it is Quest hotel of the same group. Both are convenient for travellers flying in the early morning. I could see the aircrafts landing and taking off in front of window. Room is small but cozy. Bed is comfy and has an impressive bathroom. The front desk staff offered me a wake up call at 4.am for a shuttle bus leaving at 5am to international departure hall. Finally no call happened, I was dissatisfied with this. Fortunately I set one wake up call at 4:20am on my iPhone .
Översätt
Svar från boendet: Dear Guest,Thank you for your detailed feedback! We're glad to hear you found our hotel cozy and enjoyed the view of the aircraft. However, we sincerely apologize for the missed wake-up call; this is not the standard of service we aim to provide. We appreciate your understanding in setting your own alarm and will address this issue with our team to prevent it from happening in the future. We hope to welcome you back for a better experience!Best regards,KaranGuest Service Officer
Carrie Maione
Premium Ekonomirum
Bodde på mars 2024
Par
22 recension
3.5/5
Publicerades 7 apr. 2024
We took a night flight from Tasmania to the hotel and walked for about 15 minutes at T2. The hotel front desk is on the 7th floor and the customer service staff are very friendly. It takes 20 minutes from the hotel to the train station to reach the city.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your experience! We're glad to hear you had a pleasant walk from T2 and found our front desk staff friendly. It’s great that you enjoyed the convenience of our location and the ease of reaching the city by train. We hope to welcome you back soon for another enjoyable stay!Best regards,KaranGuest Service Officer
HSIAO TIAN
Premium Ekonomirum
Bodde på aug. 2024
Affärsresenärer
460 recension
5.0/5
Enastående
Publicerades 15 sep. 2024
Location: The hotel’s location is excellent, conveniently situated near [major attractions, restaurants, or business centers]. It made exploring the city quite easy. Cleanliness: The cleanliness of the hotel was pleasant. Both the room and common areas were well-maintained, contributing to a comfortable stay. Comfort: Overall, the comfort of the hotel was also pleasant. The room was well-furnished, and I found the bed and furnishings to be satisfactory.
Översätt
Svar från boendet: Dear Guest,Thank you for your detailed feedback! We’re delighted to hear that you found our location excellent for exploring the city and that you appreciated the cleanliness of both your room and the common areas. It’s great to know that you found the comfort of the hotel satisfactory, with well-furnished accommodations. We look forward to welcoming you back for another enjoyable stay!Best regards,KaranGuest Service Officer
DebP
Premium Ekonomirum
Bodde på juli 2024
Ensamresenärer
1 recension
4.5/5
Utmärkt
Publicerades 11 sep. 2024
The experience is really great staying in the hotel. Location is good but little walk from bus and train station. The staffs are excellent and very prompt service and response to any room request.
Översätt
Svar från boendet: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience during your stay and appreciated our location, even with a little walk to the bus and train stations. It’s fantastic to know that our staff provided excellent and prompt service. We look forward to welcoming you back for another enjoyable visit!Best regards,KaranGuest Service Officer
MTse1070
Rum i budgetklass
Bodde på juli 2024
Ensamresenärer
26 recension
4.0/5
Mycket bra
Publicerades 16 sep. 2024
Was on my way to Jakarta, took a flight and booked the hotel on the day of travel. Location is ok, close to Mascot, 10-15 walks to the Main Street for Asian foods. Hotel is very basic in terms of amenities, would only recommend if you need for transiting for a flight.
Översätt
Svar från boendet: Dear Guest,Thank you for your feedback! We’re glad our location was convenient for your travels and that you found it easy to access nearby Asian food options. We appreciate your comments about the amenities and understand your perspective for transit stays. We hope to welcome you back if your travels bring you this way again!Best regards,KaranGuest Service Officer
RATTEP
Premium Ekonomirum
Bodde på mars 2024
Par
2 recension
4.5/5
Utmärkt
Publicerades 13 maj 2024
Everything is good. Roomis clean. Location is near airport T2
Översätt
Svar från boendet: Dear Guest,Thank you for your feedback! We’re glad to hear that everything was good during your stay, that your room was clean, and that you appreciated our location near T2. We hope to welcome you back soon!Best regards,KaranGuest Service Officer
Jac
Premium Ekonomirum
Bodde på jan. 2024
Ensamresenärer
11 recension
4.5/5
Utmärkt
Publicerades 13 feb. 2024
Decent location. Reception was located at the top of the building which I found a bit strange. They gave me a key card that didn’t work but resolved the issue quickly and gave me a free drink voucher.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your experience! We're glad you found our location decent and appreciate your understanding regarding the reception being on the top floor. We're also happy to hear that our team resolved the key card issue quickly and provided a complimentary drink voucher. We hope to welcome you back for an even smoother stay!Best regards,KaranGuest Service Officer