Great Wolf Lodge Mason

Do not stay here unless you have kids between the ages of 5 to 10 years old. This hotel is about as impersonal as they come. Limited staffing, no service personnel, bare bones. You will receive a lot of texts, offers for food, everything you could spend $ on. Poor service. If you plan to come for 3 nights reserve 2, they offer additional nights for $80 once here. Resort fees and parking fees are unreasonable. A burger is $20 here, restaurants and fast food nearby are much better option. If you don't have kids stay somewhere else...

We come to this location annually for an event at King’s Island for my husband’s workplace. It always feels a bit dingy and in need to some updating. We almost didn’t stay this year because the prices have gone up so much and now they charge for parking too, which is ridiculous! However, we did opt to stay for just one night. This year, we were pleasantly surprised with some of the upgrades made around the property. The rooms still need a refresh, but the nightstands now have ports for phone chargers. They were also closing the hotel early on the day of our checkout to do a deep cleaning. They do this annually in September, so we must always come right before it’s done which probably makes it feel less clean. We do wish the water park opened earlier and/or stayed open later. We did enjoy the Italian dinner buffet more than expected.

Bed bugs. Unclean room. Someone spilled coffee in the carpet and it was wet from the previous user. Housekeeping did not notice my 4 year old did when her socks got wet. Disgusting. Now they charge 15 dollars a day to park in the parking lot. What a joke.

The resort did not tell us up front that they did not accept cash. We do not use cards because of so much id theft. The other couple traveling with us needed a handicapped room. The room had only a double bed with a worn out mattress that was too low for the wife to be able to get out of on her own.

I went to the Great Wolf Lodge in Mason OH with my family 1/8/24-1/10/24. I had a great experience all though you should know that the employees are rude. I only encountered two nice employees. One at the buffet restaurant and one when I was leaving helped me carry a bag down. The reason for the bad review is two reasons 1) rude employees who work at a family establishment and should be working somewhere where kids aren’t at. 2) I bring my toaster on all our vacations. I just bought a new toaster in September for $45. I forgot it at the hotel. I filed a report for lost and found. They found it and told me it would cost $30 for them to send it to me. $30 is extreme for them to send me my toaster through the mail, obviously they are making money for the shipping but hey I’d save $15 from buying a new one, right? Well I paid it came two days later. The box looked pack before I opened it. Once I opened it and it sprung up and that is were I discovered my lovely toaster was put in a box too small for it, nothing around it, beat up, and broken. I called them which took 45 minutes for them to answer by the way since you have to go through all the annoying robot bull crap that has nothing to do with why you call so they hang up on you 20 times. The lost and found manger person told me that “it was broken when they boxed it.” I said “it wasn’t I sent you a photo of what it looked like the day I left.” I should have also said “why would I pay $30 for a broke. Toaster?” He told me they would refund me $30. Well it has been 5 days so where is my $30? How about I get $75 instead, since you broke my toaster and I’m now out $75! Please just refund me money for shipping and toaster cost so I can buy a new one. Picture of my toaster the day I left (not great quality since it was taken for a video) & photos of the toaster I received.

For the price you pay to stay and play at Great Wolf, it is not worth it. The carpets all need updated. The suite rooms are very low budget. Very overpriced. Location is great, especially if you plan to visit Kings Island. Food is average at best. Staff are very friendly.

After I say a few negative things I will tell you about the lodging. The waterpark closes at 8. The outdoor pool and toddler area of the water park close at 7. Why? Other hotels can keep their pools open until 9, 10 or even 11:00. Not unrelated, the activities that have an extra cost stay open until 10, such as the arcade and bowling. As if it isn’t expensive enough to stay here and use the water park, they lower the value by closing so early to encourage additional spending. The bottom of the slides is clear of the previous rider for a full minute before they send the next person down. I timed this while I was in line. This equals less value too because it means time for fewer rides (remember how early they close the slides). The rooms are clean and so cute. We stayed in a 2-floor loft fireplace suite and a kid cabin. Bath were wonderful. I would suggest a drying rack or more hooks for swimsuits to dry. Check-in is too slow and kiosks weren’t working when we were there. Why does it take so long to check in? We’ve prepaid after all. Just give us the wristbands, swipe our card for incidentals, and let us be on our way. Remember how early you shut down the pools after all! In summation, management at the lodge seems interested in adding value. Water park management seems to want to take value away and give fewer rides on the slides and close early.

I have taken the family there going back almost 15 years. It was never cheap, but you didn’t feel constantly squeezed for money like they do you now. First, add $55 to the quoted room rate because that is the new “resort” fee plus parking. You get absolutely nothing more than before just charged $55 a day. Second, during the nightly dance party they trot out glowing plastic junk to sell to super exhausted kids. Can’t we enjoy an “included” activity without being sold junk (or having to drop hard no’s on your kids while on a trip. Thanks a lot. Third, twenty seconds to pour your soda after scanning a QR code, thanks man. Put a mini sized build a bear right beside the water park entrance to again cause kid melt downs. Last though they now have predatory time share sales people masquerading as welcome employees. The place is owned by Blackstone now. Big surprise they are squeezing everyone.

Great place for kids. Right next door to Kings Island. We were joined by relatives with multiple children ages 1-13. The kids had a great time in the water park. Our adult son enjoyed going to Kings Island, and the 12 minute walk to enter. The lodge is a bit dated and could use some fresh flooring and paint. The staff were very friendly and helpful. They clearly put a high priority on kid safety in the water park. We only ate at the breakfast buffet, which was good. There are plenty of off site restaurants within a short drive. Definitely a kid/family place to stay