Acapulco Ocean View

This is a quiet hotel at the top of a hill in Playa Aguila. If you are being transferred from the airport the coach will be unable to reach the top of the hill and you are dropped at the taxi rank at the bottom, that’s about 300 mtrs to walk up. Staff and housekeepers were friendly and helpful. Rooms are clean and tidy if in need of some TLC. Towels changed every 2 days and sheets very 5. They are spacious and equipped for self-catering. No oven but microwave. TV seemed to be only free Spanish/German channels. WiFi, slow and dropping at busy times making streaming difficult in the evenings. Nice sun terrace on many rooms with view of the sea. The beach is about 20 metres, down about 50 steps and along a shore line terrace. There are no facilities on the beach. Waves can be heavy at times so stay away from the rocks. 2 Shops within walking distance for basic provisions, Wine, Beer, fruit, Veg, Crisps, Water, Micro wave meals, pasta, Juice, Milk, Limited coffee/tea, bread and eggs. On site restaurant, small and can get busy. Take outs can be ordered. 2 other eateries available, one at the bottom of the hill pre booking a table is essential. There is nothing else in the area. A short bus ride to Playa Del Inglis costing 2 euros for more places to see and shop. Taxi back is 10 euros. It’s quite a walk so don’t take that option. There were no children there while we stayed, pool area was quiet and tranquil. Pool was cold though, but that’s a good thing. Overall, a pleasant stay, nice and quiet, we traveled out daily to see the sites and take in the island. All excursions were booked by WTS who came to the hotel with all the required information.

We are a family of 6, arrived last Thursday late in the evening . Reception was closed so called a number to get our keys from a Key safe, and found our way to our apartments. There was nothing around us for food or water , but there was a bottle of wine with 2 glasses. We ordered burger king which came from playa del ingles. We paid for double room with sea view and terrace, with direct access to the walk above the beach and stairs to the beach. However this was not the case. We were woken at 7am the next morning by machinery and workmen. We looked outsie and saw building materials all along what should have been our access to the walk. So the doors were locked . We asked to move rooms, and we were moved to the apartments above. A little better but the apartment had no oven or no ceiling fans. These apartments have no air conditioning and get extremley warm. The weekend was quiet and we forgot about the work. The pool is lovely. The restaurant is lovely. The staff are lovely. Monday came around and the machinery woke us again at 7am, and there is no escaping it. 7 day holiday, 5 days of this . The work is not on the hotel, but on the beach front. And it is for safety. Reception is not 24 hours and there are no vending machine but there is a shop a small walk away . There is a taxi rank at the end of the road. And a bus stop is a few minutes further to take you to all of the other areas . This location is not suitable for those with mobility issues. We booked through love holidays. I am. Itnsure if we booked direct with thte hotel would we have been notified about the works, but love holidays did not inform us. I would return for a quiet break when the works are finished as it is a lovely place to stay. I cant upload any phtotos as it says incorrect file format.

Partiamo dall'unico punto positivo, la spiaggia a cui si può accedere esattamente sotto l'hotel. Per il resto è oggettivamente un disastro. Hotel con clientela nord europea prettamente e, per accontentare questi ospiti, gli orari della cena servita in hotel sono da ospedale: dalle 17 alle 19, o meglio così hanno caldamente consigliato a noi. Salvo poi scoprire che l'orario ufficiale si estende fino alle 21. L'unica motivazione per cui ci invitavano ad andare presto a cena, è perchè così potevano chiudere prima il ristorante ed andare a casa. Abbiamo fatto l'errore di usufruire della mezza pensione, ma la qualità del cibo è pessima, non consiglio a nessuno di fermarsi al ristorante. La colazione è appena passabile. Le camere sono abbastanza spaziose e pulite, ma abbiamo dovuto sollecitare la pulizia della stanza. Esperienza nella sua totalità negativa.

DECEPCIÓN, ENGAÑABOBOS…entramos en el apto. en primera línea de mar que habíamos reservado hace más de un mes (son más caros que los estándar y supuestamente según su propia web están reformados y así te lo venden en sus fotos), pues bien, en lo único que coincidía es en que estaba en primera línea de mar, ya que el baño viejo (sin reformar) con el plato de ducha amarillento, al retrete no le funcionaba la cisterna correctamente, la habitación vieja y estropeada con el papel de la pared despegado, el ropero sucio y viejuno con un bicho muerto dentro…voy a quejarme a la recepcionista, y a pesar de todos los años que lleva ella (según me repitió una y otra vez) trabajando en esto, no tiene ningún tacto con el cliente y se pone a discutir conmigo de muy malas maneras diciéndome que ella era la encargada y es lo que había…en ese momento, en lo único que pensamos era en poner una reclamación (que al final no pusimos pese a que la recepcionista no dejaba de insistir de malas maneras que la pusiera), coger nuestras cosas y marcharnos por donde vinimos, pero nos limitó el tener que dejar tiradas a las otras dos familias que nos acompañaban…he de decir, que al día siguiente vino a disculparse (cosa que agradecimos) porque según ella, la llamó su jefe al ver la reseña, y nos obsequió con una botella de vino…nos hemos sentido engañados porque pagamos un apto. el cual no se asemejaba con la realidad…y encima la nefasta atención al cliente recibida…una experiencia muy desagradable…