Seaside Grand Hotel Residencia - Gran Lujo

I’ve had this hotel in my radar for a while, it looked classy and elegant. Wanting to escape the dire British summer we booked a quick week here, and I’m happy to report it was as good as I’d hoped. We just had a lead in room on the ground floor which was perfect for our needs (we looked at the upgrades available and didn’t think they were worth the extra). The hotel is spotless, the staff professional and friendly. Food terrific, even bbq night (I hate buffets so was surprised to find that I enjoyed what was on offer! Btw we had lobster one night - heavenly). The clientele is of the mature variety, we are both 60 and felt ‘young’! There’s lots of places to eat nearby, and supermarkets too. If you’re planning a hotel only stay, enjoy great food, don’t mind the rather cheek by jowl pool side, this hotel ticks all your boxes.

Spent two wonderful weeks at this hotel as a return guest. The hotel is exceptional, service levels are very high, food away delicious each night and the pool lovely. I did aqua aerobics one day in the spa pool which was enjoyable but I mostly did nothing but relax.

Our first visit to the Grand and was most enjoyable. Excellent service from all staff, restaurants ,reception, poolside and housekeepers,,,,all very professional and attentive. Rooms are comfortable and classic in style. During our stay the vast majority of guests were a mature age group, even elderly in many cases with mostly German and British guests and a smattering of other nationalities. Breakfast was good and dinner top quality, dinner courses were small but tasty and well presented. Twice a week a buffet barbeque is available for dinner which we preferred as there were more options to try and delicious desserts a plenty! We particularly liked the tranquil peaceful vibe around the place helped by a no mobile phone policy in the main restaurant, pool area etc which was mostly observed and respected by vast majority of guests apart from the odd entitled pompous individuals who felt the rules didn't apply to them and they could do whatever they wanted. We did witness on a few occasions rude and entitled behaviour from several guests toward the service staff at the hotel, many guests that stay here are clearly well heeled and wealthy but act with a lack of respect and some showed little courtesy toward the people that were trying so hard to look after them,I found quite a few guests to be aloof and delusions of grandeur sprang to mind. Overall a great choice for luxury stay in Gran Canaria, highly recommended.

A wonderful hotel where the rooms are so comfortable and the public areas beautifully presented especially the pool area. The staff are attentive, take pride in making sure you have a relaxing holiday and nothing is too much trouble. The food is superb.

I’m known as a very difficult person to please, I have very high standards and expectations, and I don’t apologise for these. This hotel met every standard and expectation on every level. The accommodation and food deliver on every level, however what really makes this hotel experience stand out are the staff. They are clearly trained and guided to a very high level, but all of them clearly love what they do and it shows with the service they offer and the respect they show their guests. We have travelled the world and stayed in some of the most amazing hotels. Myself, as ex long haul cabin crew have also been fortunate enough to stay in some of the best hotels in the world, so something has to be exceptional for us to return home and book to return the following year! Thank you to everyone, we will see you next year. Claire & Stu

An outstanding hotel and a wonderful holiday! I have never known a hotel be so consistently excellent for so many years with superb staff that I can’t recommend it more highly! The staff are so friendly and welcoming, it’s like coming ‘home’ each time we visit, which is many times now. Each time is a delight.

Wonderful hotel which exceeds expectations. Excellent facilities,food,staff and a thoroughly delightful place to stay. You’d struggle to talk to a guest who hasn’t stayed at the hotel before. Our 3rd visit and we look forward to our 4th!

Great place to relax but you need to be up early to bag your preferred lounger. We went half-board which was worth it. Stayed in room 127 which was on the ground floor. May go for a terraced one next time. Wine was typically 40 to 60 euros a bottle but it went up to 850 euros. For lunch we went for a "generous" glass of Vina Sol at 10 euros although I think if you need to consider what you are spending it may not be the place to come - we soon got over that :-) Not a place to bring children but if you are retired and comfortably off a fantastic place to chill out. Service was faultless.

We have just returned from holiday here and have already booked again for next year. Our daughters have been telling us we should look somewhere else for a change next year for our relaxing September holiday , but after 24 hours at the hotel we decided there is no point in looking elsewhere as we would be comparing it with the Grand Residensia. We feel it is perfect break for us and if you’ve found perfection what is the point of looking elsewhere only to be disappointed. It is spotlessly clean, lovely pool and the food is exceptional. The staff and management are all so friendly and go out of their way to help in any way they can. The staff seem to get on well to together which leads to a lovely atmosphere whereas I sometimes feel this isn’t always the case in some of the larger hotels. Well done Residencia , continue with what you’re doing as it works, otherwise you wouldn’t get so many people coming year after year.