Maspalomas Resort by Dunas

The very kind waiter Sander and Matou, Alina and Montse really made our stay unforgettable. They are the kindest people we met. So sweet for kids and very helpful with everything. Nice entertainment and camel ride and beach nearby. Very comfortable for kids! Cosy rooms. We had a very lovely stay and will come back.

The hotel is 20 min walk from the beach and The Dunas via the river side . If you go out at night you can catch a bus for €1.40 into the Promenade. The hotel provided an excellent variety of food for breakfast, lunch and dinner . Special mention to Jorge that welcome me to every meal and to Esther. Michel at reception recommended different tours of the island. Ilario was a great guide with lots of knowledge of the Dunes vegetation and paths and Daniel was very easy to talk to . I found everyone very friendly and welcoming

The bungalows look nice from the outside, but they are quite far from the ocean. Transport to the beach was infrequent, which made access inconvenient. The description stated that there are 3 bedrooms and a living room for 7-8 people, but it turned out that with 7 guests, one person has to sleep in the living room. This information should be clearly communicated as it is uncomfortable to sleep in a walk-through room. Additionally, there was no kettle provided, although a fee and deposit were requested for it. In other hotels without kitchens, there is usually a coffee service along with a kettle.

The bungalows were very nice and clean. The resort staff ( wearing beige and white ) where polite and very helpful and the food was very nice. On the downside the entertainment staff (wearing red and white ) were absolutely appalling. They were rude, talentless and self serving. In the resort there were French, Spanish, Dutch, German and English but these people would only speak french and when my husband asked the group to translate they were very rude to him and said they couldn't speak English yet when a member of staff was there observing them with her clip board in hand they suddenly started to speak English, Spanish and German as well as French. Also these losers were also allowed to eat their meals with paying guests which I don't agree with. They would walk around like they owned the place and would be very rude towards people .e.g. when my husband and I was walking back to our bungalow a group of four of these entertainment staff barged past us instead of stopping and letting us the paying customers walk past. They were just so rude. They also would play the music far too loud and would play music that they liked rather than anything that was for the customer. There was also bungalows being refurbished while we were there so if you wanted to relax around the quieter pool you were out of luck .

No problem with room very nis and clean But the TV dos not work and no Wifi in room nobody wats to no man cam to fix 24h ago back in 10 minutes still waiting

I wanted to thank Sexy Sandro, Grimi and Alex's team. From last night to today, we're having a great time! Also highlighting the wonder of buffet and variety in food. The only drawback I can highlight… that kids club is somewhat different. The waiters and the staff of 10! We'll be back.