Hiriketiya Beach Resort

Beautiful accommodation European style wi-fi in the rooms absolutely 100% rooms beautiful clean always manager smiling Nice friendly who took care of us waiters smiling Very helpful we felt happy that we were in a safe environment where they took care of us warmly we especially thank the manager for a wonderful stay at this resort you can even wash your clothes everything is provided in the rooms air conditioning fan fridge internet everything is top notch

We stayed a full week at this hotel, the staff were friendly and helpful at all times, a pleasure to deal with. The room was light and spacious with great views, it was comfortable and clean. Great accessibility for local restaurants and the wonderful beach, even a mobile bank now within 100metres.

Avoid this hotel. I do not recommend staying at this hotel. Despite what the photos may suggest, it is an old dirty hotel. There is dust everywhere, the floor in rooms is falling apart, tiles are coming off the walls, and the bathroom is simply disgusting. None of this would be a big issue if the hotel staff knew how to handle it and maintained a basic customer-oriented approach. Our toilet started leaking and was not flushing. I asked the receptionist if they could take a look at it during our visit to the beach in the afternoon. We returned after five hours (5!) and were given the keys at the reception with the assurance that it was fixed. As soon as I entered the room, I realized that nothing had changed (except for the air conditioning being lowered from 26 to 16°C). I went back to the reception where I waited for 15 minutes until someone came. After five confused phone calls from the receptionist, with no one picking up, the receptionist decided to fix the toilet himself. There was no way he could do this by himself. So, I asked him for a different room (because we can't stay without a functional toilet, not to mention the shower sink being stuffed already). I was told that the hotel was full. I then asked him to find an alternative hotel (as it was approaching 11:00 PM) or suggest ed that we could survive one night but will request a refund. He immediately told me that it was not possible. Later he told me that the manager would come in the morning and sort it out with me. When I asked if I should use the sink as a toilet, he said he didn't know, attempted a few profane english words, and repeated that the manager would come tomorrow. If, upon arrival, the receptionist immediately apologized, stating that they couldn't fix it and the repairman would only come tomorrow, resulting in us having to endure one night without a toilet, with the option to use the staff or hotels restaurant facilities, since they have no spare rooms, I wouldn't say a word. In the morning, upon arriving at the reception, we were informed that the manager wouldn't be present as he was at another hotel and wasn't technically actually the manager. When I spoke to him on the phone, explaining that we wouldn't leave the hotel without his presence and problem resolution, he said he would arrive in 3 hours. I insisted he was there within an hour, during which we had to use the street restaurant's toilet since ours still wasn't working and there was no other to use in the whole facility. After an hour, receptionist arrived, stating that the actual hotel manager was not coming and was refusing to speak with us—an extreme lack of courtesy and perhaps the biggest issue in this entire experience. During the discussion, the receptionist accused us of breaking the toilet flush system (which is quite challenging with a built-in one, to be honest) and suggested we leave the hotel immediately. When proposing to call the police under the condition that we all speak on

HBR is right in Hiriketiya and walking distance to the beach. The team is fabulous and looked after us really well. The breakfast was excellent and the pool is a nice size. Rooms and clean and cosy. The location and the staff are what makes this a 5 star review. Will definitely be visiting them again.

The Hotel is very close to the beach hence a very convenient spot to chill by the beach and explore Hiriketiya, however the stay at Hiriketiya Beach Resort was terrible, especially due to the rude and inhospitable staff. they were extremely unwelcoming and disrespectful to me and my friends from the beginning. we will never return to this place.

Shabby room, rotten floor , unserviced air con ( not working ) stinky bathroom, no water glasses , terrible laundry service ( screwed up laundry stuffed in a bag ) even worse breakfast . This hotel needs to raise its standards if it wants $50- $60 USD a night .