Utmt - Underneath the Mango Tree Spa & Beach Resort

Hello, I would like to share my experience. Hotel UTMT is the most comfortable place in Sri Lanka, people, massage, food, accommodation, everyone will do their best for you, I can only recommend it. They are like my second family. In the course of 2 years, I returned to this place 6 times, in January 2025 I wanted to return 7 times. There was a problem here, namely incredibly bad communication with the manager at the reservation department, not responding to e-mails, even for 2-3 weeks, then again waiting for further responses. As a regular customer, I received the highest prices when planning 7 visits, I didn't feel welcome at all, I wanted to book a specific room (which they sold to another customer without my knowledge! and they convinced me to cancel the reservation) after 4 weeks of extremely bad communication , the manager advised me that it would probably not be appropriate for me to visit their hotel and that I should reconsider my visit. And he offers a room that doesn't have a view, or the right location, and a high price, and you think it's okay. A NONSENSE customer who spends more than 28,000 euros in their facility in two years is not welcome? The owner should think about whether such a person is in the right position, I believe that the owner will deal with my complaint, because he is losing good, loyal customers. I am extremely disappointed with the approach and communication with an existing and regularly returning customer, such communication and failure to solve the problem is unacceptable.

Absolutely loved our stay with our two puppies. Gorgeous property. From front desk to spa to kitchen staff everyone was very friendly and attentive.

UTMT paradise ocean view We stayed only one night in this amazing hotel thats sits above a paradise beach. Nice room with bathtube, quiet and great view over the ocean from the restarant.

Booked a long stay here as a treat for a rubbish year and my birthday. Room minute, balcony minute, open-plan bathroom, which is also open to the elements, so having a shower in a torrential downpour is "challenging"! The rooms, bathrooms and public areas are all very dark, too, meaning to be able to see anything you need to switch on a light. This seems to contradict the eco ethos. Ayurveda so far very good and the Ayurveda area is by far the most pleasant and cleanest I have encountered in Sri Lanka. Staff are friendly and willing, but do not necessarily understand English to a high degree, which makes things a little complicated. There are only 2 usable electric sockets, one in the bathroom area, one in the bedroom, which I find totally unacceptable, even though I brought an extension lead with 3 sockets with me. Wifi is very good for Sri Lanka. Food is ok, but there is no choice and far too much, which is causing me issues. It is difficult to make people understand that I do not want 3 meals a day consisting of 3 courses - or 4 in the evening. I find it especially problematic that all this food is presented when the ayurvedic treatment involves daily laxitives! All rooms are situated in various houses with no direct access to the main reception area, Ayurveda Spa or restaurant. Umbrellas are provided and required! At the moment I get the impression that I have shelled out a lot of money for something mediocre and cannot decide whether to shell out more and leave or stick it out - hence why this review is Part 1.

A truly wonderful retreat, with wonderful views, it’s own private beach. Rooms were nice and clean with bath and shower, outside shower, small pool, balcony. Sounds of the birds and monkeys outside. Spa facilities looked clean, but not modern and make sure you book early to avoid disappointment. Friendly staff.

I love to stay on this hotels with my husband..all the staff are woderfull and very friendly. Especially for Chalani from front officr help us for anything..thank you so much UTMT for the great experience during us stay in srilanka..definitely ill be back to stay.